Devtech is hiring a
Service Delivery Manager

Summary

Join Devtech as a Service Delivery Manager to manage commercial engagements, coordinate with clients and internal teams, and ensure customer satisfaction throughout the service delivery lifecycle.

Requirements

• 5+ years of relevant experience, with a proven track record in service delivery and project management
• Strong leadership skills and the ability to mentor others
• Demonstrated strong customer-centricity focus and experience
• Advanced knowledge of project management methodologies
• Exceptional problem-solving skills and the ability to work under pressure
• Fluent command of English

Responsibilities

• Manage customer expectations to ensure high level of satisfaction
• Understand customer’s complete requirements within the SOW and contract, as well as liabilities related to this project
• Establish effective and proactive communication with all project stakeholders' managers regarding project delivery, status, relevant challenges & risks
• Track Project P&L, effort spent (M/D), and financial milestone dates on a daily basis, share weekly reports related to current engagements with the supervisor
• Organize project kickoff internally with the team, as well as externally towards the customer
• Establish project tasks, deadlines, and phases, based on the SOW/contract
• Ensure all necessary tools and environments are available for team members to achieve their goals successfully
• Supervise work on project tasks to meet deadlines, covering the complete end-to-end cycle (Solution, Architecture, Development, DevOps, QA, Documentation, etc.)
• Identify and manage project risks, as well as identifying and applying solutions to achieve productivity and quality
• Be a primary escalation point for the customer and ensure timeline resolution of escalations by actively working on resolving them
• Organize meetings with customers on a regular basis to provide updates and receive necessary feedback
• Organize post-mortems and create reports related to completed engagements
• Proactively communicate with other managers regarding project status and relevant challenges and risks

Preferred Qualifications

• Possessing PSM or CSM certification is a plus
• Possessing PMP or Prince2 certifications is a plus

Benefits

• Development program (training & conferences, internal knowledge sharing)
• Outstanding referral bonuses
• Private health insurance and 100% paid sick leave
• 25 days of vacation
• Paternity leave – 15 days for new dads
• Reduced working hours for the first month after returning from maternity
• Mental health program
• English language courses
• FitPass