Remote Client Service & Delivery Specialist

Summary

Join our team as a JIC client support specialist, responsible for providing excellent day-to-day client support, managing software access, offering software training, assisting in user acceptance testing, and more. Requires strong interpersonal skills, experience using TV ratings data within the media industry, proficiency in Microsoft Office or Google Suite, and the ability to learn quickly.

Requirements

• Excellent verbal and written English skills are required
• Experience using TV ratings data within the media industry would be a distinct advantage
• Previous experience using at least one of our software programmes, i.e. RatingPoint, Arianna and/or Genesis or other TV analysis software programmes, e.g. MediaOcean or TechEdge
• Proven experience in a client-facing role with strong interpersonal skills
• Competent and motivated multi-tasker with flexible approach and ability to prioritize
• Strong verbal & written communication skills with ability to communicate complex issues in a simple way
• Ability to interpret data or experience in running reports/using data-based applications
• Attention-to-detail and numeracy skills

Responsibilities

• Support the servicing of JIC clients by providing excellent day-to-day client support
• Manage software access - setting up and disabling accounts
• Provide software support and training on 3 in-house systems - Arianna, RatingPoint and Genesis
• Assist in User Acceptance Testing for software upgrades
• Work closely with Operations and Data Science on key client projects/queries
• Write and update documentation for clients including software manuals; service/methodology descriptions etc
• Manage daily incoming client calls/emails
• Generate and deliver specific industry/client reports
• Remain up-to-date on key market trends/viewing behaviour through data analysis

Benefits

• A hybrid or remote work model for work-life balance
• Well-located office at Burakowska 14 - next to Arkadia Westfield Centre (newly designed office, bicycle parking facilities, 7th floor terrace with view over Warsaw)
• Additional days off for well-being: Mental Health Day, Birthday day plus December day if all annual leave has been used up
• Nielsen Impact Days - up to 3 days a year for voluntary work
• Private health care and discounted gym (Multisport), well-being programmes
• Development opportunities: access to courses and webinars