Deel is hiring a
Payroll Service Delivery Manager

Summary

The job is a remote role in Deel, a global company specializing in international payroll and compliance. The role involves managing client expectations, regular service review meetings, issue resolution, and building long-lasting relationships with clients. The required qualifications include a Bachelor's degree, 3+ years of experience managing payroll functions for APAC countries, strong working knowledge of local regulations and policies related to payroll, advanced knowledge of local payroll software solutions, intermediate knowledge of Microsoft Excel, and strong English skills.

Requirements

• Bachelor's degree in Business, Accounting, or a related field from an accredited institution
• 3+ years of experience managing payroll functions for APAC countries and other countries
• Strong working knowledge of local regulations and policies related to payroll
• Ability to prioritize multiple tasks while meeting deadlines timely and accurately
• Strong verbal and written skills, to connect clients and align with various stakeholders
• Strong interpersonal skills, explaining complex issues at an understandable level
• Advanced knowledge of local payroll software solutions
• Intermediate knowledge of Microsoft Excel
• Strong English

Responsibilities

• Point of contact for clients with relation to escalation of issues and working with the wider team to resolve these in a timely manner
• Manage Client expectation and set expectations with Payroll Services Team both In-house & Partner Teams
• Communicate with Clients, Stakeholders, Partners, Manager in a consistent manner
• Regular service review meetings with all PA Clients
• Ensure periodic meetings, including setting agenda, recording minutes, distributing and follow up actions
• Managing Client Satisfaction data gathering, reporting and management
• Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all clients
• Building long-lasting, mutually beneficial relationships in the Client Community to create a better client experience
• Ensure timely and accurate service delivery as per client SLA’s

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available