Remote Payroll Service Delivery Manager

Summary

Join Deel, a global leader in international payroll and compliance, as a Client Success Manager! This remote role offers the flexibility to work from anywhere. You will be the primary point of contact for clients, resolving escalated issues and managing expectations. Responsibilities include regular service reviews, data gathering, and building strong client relationships. The ideal candidate possesses a Bachelor's degree, 3+ years of APAC payroll experience, strong communication skills, and advanced knowledge of local payroll software. Deel offers competitive pay, benefits, and perks, including provided computer equipment, stock grant opportunities, and flexible remote work.

Requirements

• Hold a Bachelor's degree in Business, Accounting, or a related field from an accredited institution
• Possess 3+ years of experience managing payroll functions for APAC countries (SG, MY, TH, China, etc.) and other countries is a plus
• Demonstrate strong working knowledge of local regulations and policies related to payroll
• Ability to prioritize multiple tasks while meeting deadlines timely and accurately
• Possess strong verbal and written communication skills to connect clients and align with various stakeholders
• Exhibit strong interpersonal skills, capable of explaining complex issues in an understandable manner
• Have advanced knowledge of local payroll software solutions
• Possess intermediate knowledge of Microsoft Excel
• Be proficient in English

Responsibilities

• Serve as the point of contact for clients regarding escalated issues, collaborating with the wider team for timely resolution
• Manage client expectations and set expectations with Payroll Services Teams (internal and partner teams)
• Maintain consistent communication with clients, stakeholders, partners, and managers
• Conduct regular service review meetings with all PA clients
• Ensure periodic meetings, including agenda setting, minute taking, distribution, and follow-up actions
• Manage client satisfaction data gathering, reporting, and management
• Demonstrate strong ownership in issue resolution by actively investigating, sharing knowledge, and communicating clearly with all clients
• Build long-lasting, mutually beneficial relationships within the client community to enhance client experience
• Ensure timely and accurate service delivery according to client SLAs

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities (dependent on role, employment status, and location)
• Additional perks and benefits based on employment status and country
• Flexibility of remote work, including WeWork access where available