Service Designer

Summary

Join Bixal, a consulting firm assisting government agencies in enhancing service delivery, as a Service Designer on the SPRUCE IDIQ contract. This remote position, contingent on contract award, involves modernizing a mobile app for Veterans, ensuring accessibility and intuitive user experiences across platforms. You will contribute to the Cartography and Shared Portal Support team, collaborating with UX designers, researchers, and technologists to design user-centered solutions. This full-time role offers a one-year performance period with potential extensions, providing a chance to make a meaningful impact on a project aligned with Bixal's mission.

Requirements

• Bachelor's degree, plus a minimum of four (4) years of relevant experience, or an equivalent combination of education and/or experience
• Successful and proven portfolio of work demonstrating service design deliverables and thinking—such as journey maps, service blueprints, stakeholder maps, or strategy briefs
• Experience working on multidisciplinary teams, preferably in agile environments
• Familiarity with human-centered design (HCD), design thinking, or customer experience (CX) frameworks
• Comfortable navigating complex, regulated environments and aligning stakeholders with different goals
• Ability to work independently and with remote teams
• Excellent communication and facilitation skills
• Must be able to obtain and maintain a Public Trust security clearance

Responsibilities

• Map current and future-state service experiences using tools like journey maps, service blueprints, and ecosystem diagrams
• Analyze and synthesize research insights from user interviews, stakeholder sessions, and data to uncover pain points, opportunities, and systemic barriers
• Collaborate closely with UX designers, researchers, content strategists, and technologists to co-design solutions that are technically feasible and user-centered
• Facilitate workshops and co-design sessions with internal teams and government stakeholders to align on problems and generate ideas
• Contribute to strategy and roadmapping, helping government clients prioritize service improvements based on user needs, organizational readiness, and impact
• Communicate complex systems and service design rationale to clients and teammates through clear visuals, storytelling, and documentation
• Champion human-centered design practices in federal digital services and support a culture of collaboration and continuous learning
• Other relevant duties as qualified and trained to perform

Preferred Qualifications

• Experience working with or within federal agencies such as VA, CMS, GSA, or SBA
• Familiarity with 21st Century IDEA, OMB Circular A-11 Section 280, OMB Memorandum M-23-22, or other federal digital service policies
• Exposure to accessibility standards (Section 508/WCAG)
• Experience with content strategy, change management, or organizational design

Benefits

• Flex hours
• 401K with matching incentive
• Parental Leave
• Medical/dental/vision benefits
• Flex Spending Account
• Company provided short-term disability and life insurance
• Commuter benefits
• Generous PTO
• 11 Paid holidays
• Professional development opportunities