Services Design Architect

Summary

Join Skillsoft's Professional Services team as a Services Design Architect! In this role, you will collaborate with account teams to identify and create service opportunities, design customer-specific solutions, and support pre-sale cycles. You will leverage your expertise in technology-based learning solutions to develop compelling presentations and business cases. You'll need at least 5 years of experience in technology-based learning solutions and superior presentation and communication skills. This position requires strong problem-solving abilities and the ability to build influential relationships with diverse customers. The ideal candidate will reside in Eastern Canada and be comfortable with some travel.

Requirements

• Minimum 5 years of experience in technology-based learning solutions and/or service sales; expertise in Learning and Development, e-Learning and program design and implementation with a Bachelor’s degree or commensurate experience
• Possess an understanding of common web technologies (browsers, HTML, JavaScript, etc.) and advance skills and experience in MS Office Suite (Word, Excel, Outlook, PowerPoint)
• Superior presentation and facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, and listen and question effectively
• Effective project management and organizational skills with a high attention to detail demonstrated in quality of materials produced
• Superior skills in critical thinking, problem solving and decision-making, which balance analysis with responsiveness for independent, solution-focused action
• Ability to understand and communicate both strategic and technical concepts to non-technical audiences
• Superior consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers both internal and external
• Lead effective conversations with all job roles within an organization, including Directors, Executives and C-level personnel with excellent collaboration skills and the ability to act as a strategic partner to the client and the sales team
• Proactive with a strong sense of urgency and competitive drive to increase engagement with Skillsoft Customer base
• Currently reside in Eastern Canada with up to 10-30% travel as required

Responsibilities

• Provide creative, cross-functional approaches to addressing complex customer needs involving programs, technology and learning assets
• Provide expertise and creative solutions to support our entire service offerings, including platform implementations, learning consulting, learning administration and custom content
• Define, design, scope, and present customer specific solutions
• Support new business and other pre-sale cycles to engineer viable Skillsoft solutions that win business for Skillsoft
• Develop services solutions to support customer implementation of Skillsoft products and technology
• Establish influential relationships with diverse customers, including business owners, by using superior consulting and communication skills
• Deliver compelling, highly refined presentations, both virtual and live, including (but not limited to) corporate/executive briefings
• Define and present effective and compelling business cases that drive successful closure of sales opportunities
• Identifies business needs and opportunities within targeted accounts
• Manage the sales cycles in collaboration with Customer Account Executives
• Prepare written documents including but not limited to proposals, contracts, and statements of work
• Identify and pursue targets for new services opportunities within the customer base
• Facilitate enablement sessions to educate Sales and Customer Success on the variety of services offered by Professional Services

Preferred Qualifications

• Experience with large accounts, national or global program development highly preferred
• Advanced degrees or Professional Certifications