Service Desk Analyst

Summary

Join dLocal, a global leader in payment processing, as a Service Desk Engineer! You'll be the first point of contact for resolving technical issues for end-users, providing remote and on-site support. This role requires excellent communication and technical skills, experience with various operating systems, and a customer-oriented approach. dLocal offers a flexible, remote-first work environment with numerous benefits, including flexible schedules, a referral bonus program, learning and development opportunities, language classes, a social budget, and even the chance to rent a house for a week of coworking anywhere in the world. Be a part of a dynamic, international team impacting millions daily. Apply now and embark on a rewarding career journey!

Requirements

• Studies in Technical education related to IT management,Technical Support, Infrastructure, Networking
• Previous experience is required
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Operating systems (Windows 7,10, Windows Server, Linux (Centos, ubuntu), MacOS)
• Excellent communication skills
• System Administration tools
• Fluent English (Spanish is a plus)
• Customer-oriented and cool-tempered

Responsibilities

• Identify and suggest possible improvements on procedures
• Provide support to end users for basic computer, application, system, device, access and hardware issues
• Identify, research and resolve routine technical problems of low and moderate complexity
• Coordinate with other teams or departments to resolve user problems
• Solve technical problems remotely and on-site
• Work together with ticket platform, SLA

Benefits

• Remote work: work from anywhere or one of our offices around the globe!
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!