Podium is hiring a
Service Desk Technician in United States

Summary

The job is for a Technology Service Desk Technician at Podium who will provide IT support to employees, analyze and resolve technology issues, ensure compliance with security policies, onboard and offboard employees, and ship equipment. The ideal candidate embodies Podium's values and has intermediate knowledge of MacOS, fundamental knowledge of iOS Mobile devices, some experience supporting email and cloud systems, a desire to learn new technologies, ability to work independently, strong analytical skills, A+ Certification, experience providing remote support via phone and chat, and experience with Single Sign-On systems.

Requirements

• Intermediate knowledge of MacOS and built-in applications
• Fundamental knowledge of iOS Mobile devices and applications
• Some experience supporting email and cloud systems
• Foundational understanding of cyber security fundamentals
• Basic understanding of conferencing audio/visual solutions and VOIP technologies
• A desire to learn new technologies and grow their technical skill set
• Ability to work independently, analyze problems, and make decisions with minimal management intervention
• Strong analytical skills with the ability to anticipate potential obstacles and develop contingency plans
• A+ Certification
• Experience providing remote support via phone and chat
• Experience with Single Sign-On systems

Responsibilities

• Provide front line technical support to employees via calls, chat, email, and remote support
• Utilize technical skills, historical records, knowledge articles, and tools to diagnose, prioritize and solve issues
• Perform analysis and triage of technology issues including data collection and ticket routing to Tier 2 support teams
• Fulfill Service Requests in accordance with established guidelines and Service Level Agreements
• Keep ownership of incidents, ensuring timely entry, updating, and closure of all tickets and issues
• Communicate directly and effectively with a large and diverse audience
• Clearly document issue and work done
• Collaborate regularly with the technology teams to resolve technical issues and continually improve the technology experience for all our employees
• Ensure compliance with established security policies to protect and control company systems and data
• Know the latest technology trends and developments to provide creative and efficient solutions
• Responsible for onboarding new employees both locally and remotely
• Responsible for offboarding those leaving the company both locally and remotely
• Shipping and receiving laptops and equipment domestically and internationally

Benefits

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees