Forbright Bank is hiring a
Service Desk Technician in United States

Summary

The Service Desk Technician role at Forbright Bank involves providing technical support to bank staff and executing operational activities of the IT department. The position requires an Associates or college degree in Information Technology field, a minimum of 4 years of Help Desk/Customer Service experience, working knowledge of Microsoft Office 365 applications, and networking certifications such as A+, MCP, Network+.

Requirements

• Associates or college degree preferably in an Information Technology field
• A minimum of 4 years of Help Desk/Customer Service experience
• Working knowledge of Microsoft Office 365 applications
• Networking certifications such as A+, MCP, Network+

Responsibilities

• Execute across all operational activities of the IT department
• Support the strategic direction and the design of all technology, infrastructure, software, and communications and networking systems
• Administer Microsoft systems, including but not limited to, cloud-based systems, Active Directory, Office365, Azure, and Mobile MDM
• Provide help desk support including ticket management
• Primary resource for desktop and application software support
• Lead Technicians for daily systems checklists
• Administrator and maintain systems imaging
• On call support
• Manage all Inventory tracking (desktop related)
• Support for audio/video conferencing
• Additional duties as assigned

Preferred Qualifications

Prior experience working in a bank environment with banking related applications a plus

Benefits

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid work schedules for most positions
• Bonuses for purchasing solar panels, electric vehicles, biking to work, etc
• Paid subscriptions to Veterans Compost, Imperfect Foods, and more!
• Best Workplaces for Commuters 2023 & 2024 winner
• The Washington Post Top Workplaces 2023 winner
• American Banker Best Banks to Work For 2023 winner