DistantJob is hiring a
Tier 1 Service Desk Technician in Worldwide

Summary

The job is a full-time Support role at an MSP company that requires solid communication skills, familiarity with CRM systems, and at least 1 year of experience in a similar position. Responsibilities include handling customer issues, configuring workstations, troubleshooting networks, and adhering to the Tier 1 process. Bonus points are given for a degree in computer science.

Requirements

• Solid communication and customer service skills, including verbal and written communication
• Familiarity with CRM systems
• At least 1 year of experience in a similar position
• Experience managing and troubleshooting Windows, including: OS in Workgroup and Domain environments, Common Windows suite applications, Common hardware issues, Servers, Configuring new workstations and migrating data, ActiveDirectory and DNS services, Network security, Certificate Authority, Print servers, Virus management experience and spam mitigation, LAN troubleshooting experience

Responsibilities

• Be on the front line for customers by phone, email, or automated alerts from their remote management tool
• Run triage work on issues: define the problem, identify its gravity, and decide on the course of action
• Manage customer issues, updating them on progress and handling any questions
• Configure and install new workstations
• Run network infrastructure troubleshooting
• Install, repair, manage, and support servers, personal computers, and peripherals
• Monitor and maintain networks and troubleshoot incidents in client networks
• Adhere to the Tier 1 process and documentation requirements for all tickets

Preferred Qualifications

Bonus points for a degree in computer science or related field

Benefits

• This is a fantastic opportunity to learn and grow within the company, and to be exposed to a wide variety of technologies and verticals thanks to their industry
• It's fully remote, and always will be