Remote Service Quality Engineer

Summary

Join Experian as a Service Quality Engineer to support projects and developers using different technologies, ensuring our platform delivers the highest levels of quality supporting Experian's delivery of service to consumers.

Requirements

• 1+ years of experience supporting a commercial online software-based product, including troubleshooting, validation, testing and analysis
• Recent cloud technology experience with AWS or similar cloud technology
• Experience with log and application management tools such as: Splunk, Cloudwatch, DataDog
• Hands-on experience with test automation tooling, frameworks and principles focusing on APIs, UI, performance testing

Responsibilities

• Hands-On collaboration as main member of the service quality team improving the platform's delivered service
• Incident ownership from first symptom to their eventual resolution
• Troubleshoot CPD data source connectivity and batch processing incidents
• Perform root cause analysis, documented and managed thoroughly using internal incident management tools
• Simulate or recreate incident details to debug complex platform issues and decode underlying business logic
• Develop tightly integrated monitoring solutions for the consumer permissioned platform for evaluation with an emphasis on stability and performance
• Document troubleshooting and problem resolution steps thoroughly
• Produce clear and complete root cause analysis and influence analysis reports

Benefits

• Medical insurance
• Life insurance
• Dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program