Service Engineer

Summary

Join Delta Group's EMEA operation as a Swedish/Norwegian speaking Remote Support Engineer Level 2. You will be part of a team supporting customers and colleagues with diagnostics and troubleshooting of EV chargers and energy storage products. Responsibilities include handling service cases, supporting Level 1 engineers, escalating complex issues, remote diagnostics and service, initiating on-site interventions, determining spare parts, and communicating with customers. The role requires experience in remote or field service, electrical certifications, and strong technical and communication skills. Occasional on-site troubleshooting and training will also be part of the job.

Requirements

• Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors
• Experience with service processes from a similar remote support role or field service role
• Certified for service and maintenance in electrical installations handling up to 1500Vdc and 690Vac electrical circuits
• Good understanding of networks and computers
• Good technical analytical and diagnostics skills
• Organized and able to work in a fast-paced environment with shifting priorities
• Very good communication skills in English and Swedish and/or Norwegian
• Good general knowledge of MS Office
• Driver’s license Class B

Responsibilities

• Handle service cases to closure in our case handling system
• Give support to Level 1 when required
• Escalate complicated issues to LV3
• Remote diagnostics and service of products
• Initiation of on-site interventions (performed by service partner or dedicated FSE in the country/region)
• Participation in repair instructions creation and improvement
• Determination of required spare parts
• Request and give support to field service engineers
• Test the product after service
• Communicate the results to the customer
• Occasionally conducting trainings for LV1, customers and service partners
• Occasional onsite troubleshooting
• Periodical realization of defined amount of onsite field services to keep own knowledge and skill up to date
• Communication of identified product issues to Quality and Master Service Engineer