Service Engineer

Summary

Join our team as a German-speaking Remote Support Engineer Level 2, supporting customers and colleagues with diagnostics and troubleshooting of electric vehicle chargers and energy storage products. You will handle service cases, support Level 1 engineers, escalate complex issues, and remotely diagnose and service products. You will also initiate on-site interventions, determine needed spare parts, and support field service engineers. Occasional training, on-site troubleshooting, and field service work are also part of the role. The position requires expertise in electrical maintenance, networking, and strong communication skills in English and German.

Requirements

• Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors
• Certified for service and maintenance in electrical installations handling up to 1500Vdc and 690Vac electrical circuits
• Good understanding of networks and computers
• Good technical analytical and diagnostics skills
• Very good communication skills in English and German
• Experience with service processes
• Good general knowledge of MS Office
• Driver’s license Class B
• Experience from a similar remote support role or field service role
• Organized and able to work in a fast-paced environment with shifting priorities

Responsibilities

• Handle service cases to closure in our case handling system
• Give support to Level 1 when required
• Escalate complicated issues to LV3
• Remote diagnostics and service of products
• Initiation of on-site interventions (performed by service partner or dedicated FSE in the country/region). Participation in repair instructions creation and improvement
• Determination of required spare parts
• Request and give support to field service engineers
• Test the product after service
• Communicate the results to the customer
• Occasionally conducting trainings for LV1, customers and service partners
• Occasional onsite troubleshooting
• Periodical realization of defined amount of onsite field services to keep own knowledge and skill up to date
• Communication of identified product issues to Quality and Master Service Engineer