ServiceNow Administrator

Summary

Join Thrive, a technology solutions provider specializing in cybersecurity and cloud services, as a ServiceNow Administrator. You will leverage your 3+ years of ServiceNow experience to manage and improve our digital platform. Responsibilities include creating and modifying portal items, workflows, and other ServiceNow components. You will gather requirements from stakeholders and collaborate with developers. Strong problem-solving skills and excellent communication are essential. ITIL experience and ServiceNow Administrator certification are preferred. Thrive offers a dynamic work environment with opportunities for career growth.

Requirements

• 3+ solid years of ServiceNow experience with (in order of preference): ITSM, CSM, Domain Separation, ITOM, ITBM, CMDB
• At least 2 years as a ServiceNow Administrator (will consider fast learners with less and those with experience in a domain separated environment)
• Well versed in creating/modifying portal catalog items, workflows, flow designer flows, portal widgets, business rules, UI actions, UI policies, ACLs, etc
• Ability to gather requirements from stakeholders and execute them, acting as a liaison with developers when necessary
• Strong problem-solving skills
• Respectful and clear communication is essential
• An effective and relevant education that lends wisdom to your choices and credence to your opinions

Responsibilities

• Manage and improve Thrive's digital platform using ServiceNow
• Create and modify portal catalog items, workflows, flow designer flows, portal widgets, business rules, UI actions, UI policies, ACLs, etc
• Gather requirements from stakeholders and execute them, acting as a liaison with developers when necessary

Preferred Qualifications

• ITIL experience
• Certified ServiceNow Administrator