ServiceNow Administrator

Summary

Join Wiz, a rapidly growing cloud security company, as a ServiceNow Administrator. You will manage, maintain, and optimize the company's ServiceNow instance, configuring and customizing modules to meet business needs. Responsibilities include developing workflows, managing user access, providing technical support, conducting system health checks, planning upgrades, creating documentation, and training end-users. This role requires a Bachelor's degree, 5+ years of ServiceNow administration or development experience, and relevant IT systems experience. ServiceNow Certified Technical Architect or Master Architect certifications are required. The ideal candidate will possess strong ITIL knowledge and experience integrating ServiceNow with external services. Wiz offers a competitive benefits package including health insurance, retirement plan, paid time off, and more.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field
• 5+ years of experience as a ServiceNow Administrator or Developer
• 7+ years relevant experience implementing, troubleshooting, and maintaining IT systems
• ServiceNow Certified Technical Architect or ServiceNow Master Architect (CTA/CMA) certifications
• Strong knowledge of ITIL processes and best practices
• Experience with governance of ServiceNow in medium-large enterprises
• Experience with integrating ServiceNow with external services
• Experience building automations within ServiceNow
• Experience with creating and managing Virtual Agent
• Experience creating architecture and process flow diagrams and documentation
• Proficiency in customizing and configuring ServiceNow modules (e.g., Incident, Problem, Change Management)
• Excellent problem-solving and analytical skills
• Strong communication skills, both written and verbal

Responsibilities

• Administer and maintain the ServiceNow platform, ensuring its optimal performance and availability
• Configure and customize ServiceNow modules to meet business requirements
• Develop and implement ServiceNow workflows, forms, and scripts
• Manage user accounts, roles, and access controls within ServiceNow
• Provide technical support and troubleshooting for ServiceNow-related issues
• Conduct regular system health checks and performance tuning
• Plan and execute ServiceNow upgrades and patches
• Create and maintain documentation for ServiceNow processes and configurations
• Train end-users on ServiceNow functionalities and best practices
• Collaborate with other IT teams to integrate ServiceNow with other systems and applications
• Stay current with ServiceNow updates and new features

Preferred Qualifications

• Additional ServiceNow certifications
• Experience with Predictive Intelligence and Now Assist
• Experience with Zendesk, FreshService, and Jira Service Management
• Experience with administering ServiceNow in a GCC environment
• Knowledge of ServiceNow Performance Analytics and reporting
• Familiarity with Agile methodologies
• Understanding of IT security principles and compliance requirements (FedRAMP experience is a bonus)
• Experience with UI Builder development and managing Configurable Workspaces

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)
• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave