ServiceNow Architect

Summary

Join ALTEN Technology USA, a leading engineering company, as a 100% remote ServiceNow Technical Solutions Architect. You will implement and integrate ServiceNow solutions, serve as a subject matter expert, and contribute to the IT roadmap. Responsibilities include leading platform upgrades, designing enterprise IT projects, and managing change processes. This role requires 4-6 years of ServiceNow development experience, strong coding skills, and specific certifications. ALTEN offers comprehensive benefits, including medical, dental, vision, 401k matching, paid time off, and parental leave. The position is fully remote but requires working Pacific hours.

Requirements

• 4-6 years of experience developing ServiceNow applications as a Technical solutions Architect
• Strong hands-on coding skills
• Document Architecture and design for new solutions and provide recommendations for Architecture best practices
• Strong ServiceNow technical breadth and depth spanning various modules including Employee Center, Service Portal, Virtual Agent and Now Mobile
• Expert level skills in JavaScript, Angular, XML, JSON & CSS Expertise building custom spokes, data streams, business Rules, Client Scripts, Script Includes, UI Scripts, UI Pages, UI Macros, UI Policies, etc
• Service Portal & API development including REST & MID Server integrations
• Ability to develop and re-engineer existing processes and build appropriate ServiceNow workflows
• Bachelors degree or higher required; Advance degree in IT related field or extensive experience in ServiceNow development and Implementation
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Technical Architect

Responsibilities

• Implement ServiceNow platform and cross-platform integration solutions based on ServiceNow best practices while maintaining out of the box (OOTB) upgradeability
• Partner cross functionally with other business application owners to ensure our business automation and data management processes are smooth and well connected
• Serve as a lead subject matter expert and champion in driving the industry best practices for evolution of the company’s ServiceNow instance and integrated tools
• Provide input into the IT Roadmap, including the ServiceNow rollout, implementation of new modules, and major upgrades
• Lead discussions and investigations regarding new ServiceNow features and functionality, contribute to recommendations for process improvements and keep application users informed about system functionality and enhancements
• Lead ServiceNow platform upgrade, clone, and maintenance processes
• Responsible for designing and implementing enterprise IT projects in ServiceNow
• Gather requirements from business users
• Work with technical leads to transform and develop ServiceNow solutions
• Serve as a primary liaison between the business stakeholders and IT
• Manage change process for all new changes on the platform
• Define and document user interfaces, support systems and data requirements
• Develop functional specifications and system design specifications

Preferred Qualifications

Familiar with newer product features in ServiceNow including App Engine Studio, Git, App Engine Management Center, Integration Hub, and Flow Designer

Benefits

• Medical, dental, and vision insurance
• A 401(k) plan with employer matching
• Paid time off (PTO)
• Paid parental leave
• Mentorship to help you take your career to the next level