ServiceNow Architect

Summary

Join Nearsure's close-knit LATAM remote team and enjoy a supportive work environment with competitive salaries, 100% remote work options, paid time off, and various other benefits. As a ServiceNow Architect, you will lead the design, development, and improvement of the ServiceNow platform, ensuring scalable solutions and seamless collaboration. The role requires strategic oversight and hands-on technical execution. Nearsure values autonomy, open communication, and diversity. The company offers a comprehensive benefits package and opportunities for professional growth. Apply now to be part of a dynamic team shaping the future of technology.

Requirements

• Bachelor's Degree in Computer Science, Engineering, or a related field
• 10 + Years of experience working in business software implementations
• 3 + Years of experience Managing and designing ServiceNow Projects
• 3 + Years of experience working with agile project methodologies
• 2 + Years of experience working with JavaScript, and HTML
• ServiceNow - Certified System Administrator (CSA)
• Advanced English Level is required for this role as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons

Responsibilities

• Own design of the organization’s strategic ServiceNow platform
• Lead architecture and enhancement across enterprise projects, ensuring technical integrity and governance
• Coordinate development, maintain platform plans/policies, and drive cost transparency and value tracking
• Stay current on ServiceNow products and technologies
• Support the full lifecycle of the Service Desk (ServiceNow) app with business, IT, and vendors
• Perform daily platform support, ticket handling, troubleshooting, RCA
• Ensure standards, SLAs, and escalation as needed
• Report, dashboards, and health checks
• Administrate and configure all platform components (CMS, workflows, UI, ACLs, catalog items, etc.)
• Manage integrations with third-party systems
• Participate in meetings to identify platform use cases
• Requirements gathering, solution design, QA, and release management
• Work closely with internal/external clients and handle ongoing updates/config changes

Benefits

• Competitive USD salary
• 100% remote work
• Paid time off
• National Holidays celebrated
• Sick leave
• Refundable Annual Credit
• Team-building activities
• Birthday day off