ServiceNow Business Process Architect

Summary

Join NewRocket, a global ServiceNow partner, as a Business Process Architect - ITSM! Lead and mentor a team of Senior Business Analysts, capturing customer business processes and desired outcomes. Manage complex enterprise projects, facilitating executive workshops and leading multiple implementations. Define customer needs, develop strategies and plans, and collaborate with other teams. Develop and maintain delivery standards for ServiceNow solutions. This role requires a minimum of five years of client-facing technical consulting experience and strong leadership, communication, and problem-solving skills.

Requirements

• Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
• Experience and well versed in ITSM programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow ITSM suite of products
• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong interpersonal, organization, facilitation, and presentation skills
• Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
• Ability to assess and mitigate risk
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills: ability to simplify complex situations
• Comfortable working in a matrixed organization
• Strong relationship management skills with all levels
• Ability to lead a group of teams located across multiple time zones
• Comfortable working with ambiguity and change
• BSC in CS, IT or similar technical discipline or equivalent experience
• Experience facilitating executive level workshops

Responsibilities

• Facilitate executive level workshops, translating business requirements into prioritized outcomes
• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Lead customers in process definition and mapping
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Oversee the development of Senior Business Analysts
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization)
• Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
• Collaborate with the Practice Capability Lead to help develop and improve capability offerings
• Support PMs by assisting in the planning and management of implementation projects
• Develop and maintain delivery standards for ServiceNow solutions and the enabling technology