ServiceNow Developer

Summary

Join CoreSphere as a ServiceNow Technical Consultant (TC) / System Administrator (SA) to support a large US Federal agency's ServiceNow FedRAMP certified hosted solution. You will serve as a ServiceNow Developer, supporting agile O&M development activities using best practices. Responsibilities include collaborating with a team, contributing to solution roadmaps, and managing deployments. The role requires experience in ITSM, WSD, and HRSD, along with expertise in JavaScript and ServiceNow development. Successful candidates will have a Bachelor's degree in a related field, relevant certifications, and a minimum of 7 years of professional IT experience, including 2-4 years of ServiceNow technical development experience. CoreSphere offers competitive pay and benefits.

Requirements

• Bachelor’s degree in computer science, Information Systems, or IT related discipline
• ServiceNow Certified Application Developer (CAD)
• 7 years of professional IT experience, including 2-4 years ServiceNow technical development experience with projects of similar size, scope, and complexity
• 2 years of experience supporting a large IT organization, working with SaaS based applications
• 2+ years of experience programming JavaScript
• Successfully manage customer expectations and ensure the O&M tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and quality
• Collaborate and support the client Project Manager, Lead Developer, BPCs, and client management and SMEs
• Certified ServiceNow Certified Application Developer OR
• IT Service Management Implementation Specialist within the last 3 years; OR
• Certified Implementation Specialist in HRSD within the last 3 years; OR
• Certified Implementation Specialist in Risk and Compliance within the last 3 years
• 2 years of experience supporting a production instance in any application suite
• ServiceNow Certified System Administrator (CSA)
• Experience and/or certification with ITIL practices and O&M support processes
• Experience with Advanced custom ServiceNow scripts including: user interface actions; user interface policies; access control lists; client scripts; scheduled jobs; data tables and fields, and REST APIs.; Within the any ServiceNow element: platform, product suites, products, and modules
• Experience implementing and supporting systems using hybrid Waterfall and Agile/Scrum and/or ITIL methodology
• Must be a US Citizen and authorized to work in the United States; must be able to pass a federal government background check

Responsibilities

• Develop and maintain ServiceNow solutions
• Collaborate with Lead Developer, Business Process Consultants (BPCs), and Subject Matter Experts (SMEs)
• Contribute to solution roadmaps, backlogs, and release plans
• Validate requirements and groom user stories
• Document user stories
• Analyze and resolve bugs
• Develop enhancements and estimations
• Develop designs and prototypes
• Develop demos
• Conduct unit testing, system testing, integration testing, performance testing, and user acceptance testing (UAT)
• Provide training
• Manage deployments
• Support post-production activities
• Support new solutions deployed to the Production environment
• Coordinate periodic refreshes of sub-production environments from Production

Preferred Qualifications

• Master’s degree in computer science, Information Systems, or related IT discipline
• Certified Implementation Specialist (CIS) in any of the application suites listed above
• Experience developing, testing, and deploying ServiceNow AppDev custom applications and COTS applications
• ITIL v3 Foundation certification
• JAVA Object-Oriented Programming Experience
• Experience with managing patches, releases, and platform upgrades
• Experience coding with JSP
• Experience programming using REST or SOAP API's
• Experience creating, updating, and managing changes to Service Catalogs and Knowledge Base
• Experience with data integration
• Experience with a scripting language, such as Perl or Python
• Experience development SOAP and REST web API's
• Experience integrating with LDAP
• Experience configuring and developing on Service-now.com platform and report writing
• Working knowledge and experience with the following: HTML, CSS, JavaScript, jQuery Languages, SQL Languages
• Ability to design, build, configure, develop, test, and deploy solutions directly from requirements and/or high-level designs
• Experience building Automated Testing in ServiceNow
• Ability to write, understand, optimize, and build Test Classes, Move code to Production Environments
• Consulting experience
• Dedicated to customer success and value-based delivery of solutions
• Proven success in contributing to a multi-dimensional team-oriented
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent communication (written and oral), presentation skills and interpersonal skills
• Strong problem solving and troubleshooting skills
• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Benefits

• Competitive Pay
• Paid Time Off
• Sick Leave
• Public Holidays
• STD/LTD
• Health and Dental
• 401(k)