ServiceNow Developer

Summary

Join Phoenix Cyber as a ServiceNow Developer in a fully remote position. You will configure and customize ServiceNow modules, design and implement custom applications, and collaborate with stakeholders. Responsibilities include developing workflows, building UI components, and performing testing. You will also maintain documentation, provide ongoing support, and participate in Agile development. The ideal candidate will have 5+ years of software development experience and 3+ years of ServiceNow development experience, along with specific certifications and security clearance.

Requirements

• 5+ years of Software Development experience
• 3+ years of ServiceNow Development experience
• Understanding of Java, Integration, and API Development experience
• Demonstrated experience in development, implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment
• Demonstrated experience with ServiceNow platform capabilities in a client environment
• Demonstrated experience with the ServiceNow Business Rules and the scripting aspects of the ServiceNow Platform
• Secret/TS Security Clearance required
• CompTIA Security+
• ServiceNow Certified System Administrator
• Certified Scrum Master (CSM) or ICAgile Certified

Responsibilities

• Configure and customize core ServiceNow modules, such as GRC, ITSM, ITOM, HR, CSM, or other applications
• Design, develop, and implement custom ServiceNow applications and modules to meet business requirements
• Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within ServiceNow
• Create and manage workflows and automated processes using ServiceNow's Flow Designer, Workflow Editor, and Business Rules
• Build and customize UI components using ServiceNow’s UI policies, UI actions, client scripts, and Glide scripting
• Develop and implement solutions for platform administration, including user access management, system configuration, and performance monitoring
• Perform unit testing and support user acceptance testing to ensure high-quality code and proper functionality
• Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides
• Provide ongoing support and maintenance for existing ServiceNow implementations, resolving issues and applying upgrades as needed
• Actively participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives
• Stay current with the latest ServiceNow releases and features, providing recommendations for platform improvements
• Ensure compliance with security policies and best practices in ServiceNow development and data handling
• Collaborate with IT teams to ensure integration with other enterprise systems, databases, and tools
• Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations
• Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, pre-built Spokes, and other integration technologies

Benefits

This is a fully remote position