ServiceNow Developer

Summary

Join Redhorse Corporation as a ServiceNow Subject Matter Expert and Developer! This fully remote position involves modernizing a DoD agency's IT systems using ServiceNow and SAFe methodologies. You will design, develop, and implement scaled-agile features, migrate data from Jira, and conduct training. Quarterly travel to Arlington, VA and/or Mechanicsburg, PA is required. The role demands significant experience with ServiceNow, SAFe, and Agile development, along with strong communication skills and an active Secret security clearance. This is a chance to make a substantial impact on a major government modernization initiative.

Requirements

• 10 years of relevant experience with a Bachelor's degree in a related field; 8 years of relevant experience with a Master's degree; or High School Diploma/equivalent and 14 years of relevant experience
• Proficiency in developing and configuring ServiceNow, particularly the Strategic Portfolio Management (SPM) Professional application
• Proficient knowledge and application of ServiceNow workflows, UI policies, permission management, and business rules
• Proficient knowledge and application of SPM features (Innovation, Demand, Agile Development, Project and Portfolio Management, Enterprise Agile Planning (EAP), and Scaled Agile Framework apps)
• Experience with the Scaled Agile Framework (SAFe) and Agile development processes, particularly in large-scale enterprises
• Knowledge and experience with SAFe and Scrum methodologies and their integration within the ServiceNow environment
• Migration experience from Jira to ServiceNow
• Strong communication skills and ability to collaborate with Product Owners, Scrum Masters, and stakeholders
• Active Secret security Clearance

Responsibilities

• Support the upgrade from ServiceNow Strategic Portfolio Management (SPM) Standard to SPM Professional
• Conduct demonstrations showcasing SPM Professional functionality, specifically scaled-agile features (Strategic Planning > Enterprise Agile Planning (EAP) and Scaled Agile Framework apps)
• Implement ServiceNow's scaled-agile (SAFe) features, including discovery, design, configuration, and testing
• Lead discovery workshops to assess downstream impact and dependencies of scaled-agile configuration on ongoing ServiceNow development
• Conduct a current-state technical assessment of the ServiceNow platform to recommend solutions meeting business requirements
• Translate business requirements into epics, features, and user stories
• Create a solution backlog and lead backlog refinement and sprint planning
• Consult with product teams to define the approach for migrating data from Jira to ServiceNow
• Plan and execute the migration of project, board, and issue data from Jira to ServiceNow
• Develop and maintain technical documentation and knowledge transfer guides for IM&T personnel
• Develop training materials and conduct training demonstrations for ServiceNow users
• Serve as ServiceNow SME, informing stakeholders on ServiceNow license/platform upgrade features
• Provide weekly status reports on progress to IM&T
• Participate in meetings, lead assigned efforts, and coordinate as required
• Additional duties as assigned

Preferred Qualifications

• 3+ years of hands-on experience developing and configuring ServiceNow (particularly SPM applications)
• 3+ years of experience with the Scaled Agile Framework (SAFe) and Agile development processes in large-scale enterprises
• ServiceNow Certifications (CAD, CIS, or other relevant certifications)
• SAFe Certification (or equivalent Agile framework certification)
• Experience with enterprise-level integrations; familiarity with APIs (REST/SOAP) and integration tools/plugins for ServiceNow
• Experience with IT Service Management (ITSM) or IT Operations Management (ITOM)

Benefits

• Fully remote position
• Quarterly travel to Arlington, VA and/or Mechanicsburg, PA