ServiceNow Software Engineer

Summary

Join NewRocket, a leading ServiceNow partner, as a ServiceNow Integrations Developer. You will lead a team of Software Engineers, developing and implementing ServiceNow customizations for large-scale projects. Responsibilities include gathering system requirements, configuring applications, managing integrations, and ensuring successful application rollouts. You will work closely with stakeholders, technical SMEs, and other teams to deliver high-quality solutions. The ideal candidate possesses extensive ServiceNow experience, strong integration skills, and a deep understanding of ITSM processes. NewRocket offers opportunities for professional development and ServiceNow certifications.

Requirements

• 3+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM, ITAM, Platform, CSM, etc.)
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
• Deep understanding of the ServiceNow CMDB and all related processes
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• Willingness and ability to continue education within the ServiceNow platform and beyond and complete ServiceNow competency Certifications as well as Module Accreditations

Responsibilities

• Interface with end-users, IT teams and key stakeholders to gather systems requirements for Service Portal, Integration, ITSM, CSM, Scripting (4), Integration (3), HRSD (3), and GRC/IRM (3)
• Customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Configure integrations between ServiceNow via REST/SOAP web and other applications
• Guide customers through understanding technical solutions to their business requirements
• Interact with technical SMEs to get necessary environment information to support your service map and event work
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Preferred Qualifications

Service Portal, Integration, ITSM, CSM, Scripting (4), Integration (3), HRSD (3), and GRC/IRM (3) certifications

Benefits

Official ServiceNow training to achieve multiple certifications