ServiceNow Solution Architect, ITSM/CSM

Summary

Join our Crew! NewRocket is seeking a ServiceNow ITSM Solution Architect with Platform capabilities focus to lead the successful delivery of ServiceNow solutions and services in a client-consulting environment.

Requirements

• Experience with ServiceNow ITSM/Platform products
• 8-12 years of IT Services and proven architecture experience
• Minimum 4 years preferred work experience on the ServiceNow platform
• 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow
• 5+ years of client facing consulting experience
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Responsibilities

• Conduct requirements gathering workshops with clients in both onsite and virtual environments
• Configure and customize ITSM ServiceNow applications with focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces and Performance Analytics
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing
• Mentor project crew members by managing peer reviews and provide technical guidance
• Ability to plan and package ServiceNow platform solutions and accelerators
• Presales Demo and Proof of Value for prospective customers
• Conduct ITSM/Platform capability Requirements Analysis sessions and customer workshops
• Troubleshoot and support ServiceNow based applications and systems
• Draft use cases and functional requirements documents
• Draft proposals and statements of work for solutions
• Reviewing and providing guidance on functional requirements documents
• Provide technical assistance in a pre-sales capacity
• Design custom or product-based solutions based on ServiceNow applications

Benefits

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard