ServiceNow Solution Architect

Summary

Join NewRocket, a leading ServiceNow partner, as a ServiceNow ITSM Solution Architect with a focus on Platform capabilities. You will lead the successful delivery of ServiceNow solutions and services in a client-consulting environment. This high-profile role requires strong technical, communication, and organizational skills, and offers the opportunity to be part of a rapidly growing company. You will work with clients in both onsite and virtual environments, configuring and customizing ITSM ServiceNow applications, managing all aspects of application development, and mentoring project team members. This position involves working with ServiceNow modules, creating custom applications, and implementing ITIL V4 processes.

Requirements

• Experience with implementing ServiceNow modules (IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics)
• Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script
• Experience with ServiceNow for custom application design and development
• Knowledge of ITIL V4 processes and hands on with ITIL process implementation
• Experience with ServiceNow ITSM/Platform products
• 8-12 years of IT Services and proven architecture experience
• 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow
• 5+ years of client facing consulting experience
• Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources
• Adapts quickly in a fast-paced environment!
• Scripting languages: HTML5, CSS, Bootstrap, JavaScript, AngularJS, jQuery, React
• Databases: Oracle, Microsoft SQL, Postgres
• Integrations: Web Services (REST/SOAP), SSO (Azure, OKTA), SAML, LDAP, OAUTH, JDBC, SFTP, E-Bonding
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond
• It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations

Responsibilities

• Conduct requirements gathering workshops with clients in both onsite and virtual environments
• Configure and customize ITSM ServiceNow applications with focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces and Performance Analytics
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing
• Mentor project crew members by managing peer reviews and provide technical guidance
• Create and execute development plans as appropriate to meeting changing needs and requirements
• Ability to plan and package ServiceNow platform solutions and accelerators
• Presales Demo and Proof of Value for prospective customers
• Conduct ITSM/Platform capability Requirements Analysis sessions and customer workshops
• Troubleshoot and support ServiceNow based applications and systems
• Draft use cases and functional requirements documents
• Draft proposals and statements of work for solutions
• Reviewing and providing guidance on functional requirements documents
• Provide technical assistance in a pre-sales capacity
• Design custom or product-based solutions based on ServiceNow applications

Preferred Qualifications

Minimum 4 years preferred work experience on the ServiceNow platform

Benefits

• NewRocket is committed to a diverse and inclusive workplace
• We value and celebrate diversity, believing that every employee matters and should be respected and heard
• We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status
• For individuals with disabilities who would like to request an accommodation, please contact [email protected]