ServiceNow Solutions Architect

Summary

Join Servos, a ServiceNow Elite Partner, as a Solutions Architect and contribute to driving innovation on the ServiceNow platform. You will be responsible for designing, implementing, and managing ServiceNow solutions for large-scale projects, acting as a mentor and advisor to technical consultants and clients. This role requires a minimum of 6 years of ServiceNow experience, including expertise in Customer Service Management, Field Service Management, Service Portal, Integration Hub, REST/SOAP Web Services, and AppEngine Studio. You will engage as a primary architect on projects, lead development teams, participate in design workshops, and provide technical support to clients. Servos offers a family-first culture with unlimited PTO after your first year, health benefits, 401k match, and opportunities for professional development.

Requirements

• A highly experienced ServiceNow Consultant with proven experience in both the design and execution of ServiceNow implementations
• Packing at least 6 years of ServiceNow architecture, development, and integration experience
• Experienced in ServiceNow's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio
• A mentor and advisor to technical consultants and clients
• Client-centric with strong communication and presentation skills as well as a dedication to building long-standing partnerships
• A ServiceNow Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist for CSM (CIS-CSM) & Certified Application Developer (CAD)
• Passionate about doing the right thing, no matter how many times it takes
• An adventurer who wouldn’t mind traveling up to 20% of the time

Responsibilities

• Engage as a primary architect on projects to set technical direction and lead the development team to implement client solutions with ServiceNow configurations, integrations, and custom development
• Participate in and/or lead design workshops, development, testing and deployment activities with some of ServiceNow’s top enterprise and public sector customers
• Be responsible for technical deliverables related to ServiceNow configurations and/or integration development
• Develop a keen understanding of the solutions we implement and our customer’s business
• Engage as a primary technical point of contact with executive level clients, supporting engagement and program managers
• Support business development and pre-sales activities as the technical lead / architect
• Provide expert level support and technical mentoring to implementation team
• Respond to Request for Information/Proposal documents
• Be an expert in ServiceNow best practices and the products we implement

Benefits

• A family first culture with unlimited PTO after your first year
• Health benefits with free coverage for you and competitive rates for your family
• 401k match and a variety of other benefits
• An investment in your continued growth and development with training opportunities and certifications
• The opportunity to make a difference with other ServiceNow experts who truly believe in teamwork and changing the world