ServiceNow Solutions Developer

Summary

The job is for a ServiceNow Solutions Developer supporting the AskHR team in the Pharma Industry for the acquisition of new factories. Duties include creating ownership groups, knowledge bases, and local content, assessing global content, and developing chat queue groups, deep links, assignment groups, and rules. Required skills are ServiceNow and English.

Requirements

• ServiceNow
• English

Responsibilities

• ServiceNow development supporting the AskHR team with work related to acquisition of 3 new factories
• Creation of ownership groups for Italy and NAO
• Creation of Knowledge base and ownership group for Belgium
• Relevant target criteria, such as manager groups and company code groups, will be established to enable content targeting for relevant users
• Local content (30-50 articles are recommended per site, i.e. potentially 90-150 new articles) will be created before the go-live date
• Assess global content to see if applicable for Catalent
• Access to current global content will be provided
• Consent form decided upon by legal representative for Belgium
• Chat queue groups, country phone number and opening hours are decided upon and developed
• Deep links for other systems decided upon and added
• Assignment groups and rules decided upon and developed
• XX local services created
• Global services are available automatically
• Existing services can be made available as needed
• Agent training and knowledge management training is provided before go-live