ServiceNow Tooling Manager

Summary

Join Livestock Information Ltd as a ServiceNow Tooling Manager and play a crucial role in supporting the company's multi-vendor support model. You will be responsible for managing and maintaining the ServiceNow platform, ensuring its smooth operation and integration with other enterprise systems. This role involves providing software coding and development, resolving incidents and problems, and developing and maintaining items in the service catalogue. You will also be responsible for implementing and maintaining security best practices, ensuring compliance with relevant regulations and standards. As a ServiceNow Tooling Manager, you will manage the roadmap of development for ServiceNow and associated systems, providing support and training to end-users and stakeholders. This position requires considerable experience with ServiceNow administration, development, and configuration, in-depth knowledge of the ServiceNow platform, proficiency in JavaScript, Glide API, and other scripting languages, and a strong understanding of ITIL principles and practices.

Requirements

• Considerable direct experience with ServiceNow administration, development and configuration
• In-depth knowledge of the ServiceNow platform, including modules IT Service Management (ITSM), IT Operations Management (ITOM), and associated systems integrations
• Proficiency in JavaScript, Glide API, and other scripting languages used within ServiceNow. Strong understanding of relational databases and SQL
• In-depth knowledge of ITIL principles and practices, particularly in incident, problem, change management and the SDLC (Software Development Lifecycle)
• Excellent problem-solving skills, strong communication abilities, and the ability to work collaboratively in a team environment
• ServiceNow Certified System Administrator
• Certified Implementation Specialist
• ITIL Foundation

Responsibilities

• Managing and maintaining the ServiceNow platform, including user administration, system configuration, and upgrades
• Providing software coding and development to tailor and configure ServiceNow applications and modules, including workflows, UI policies, business rules, and client scripts
• Integrating ServiceNow with other enterprise systems and other integration tools
• Successfully planning executing, monitoring, controlling, and closing all technical tasks related to the configuration and implementation of changes to the platform
• Monitoring and resolving incidents and problems related to the ServiceNow platform, ensuring minimal downtime and disruption
• Developing and maintaining items in the service catalogue, ensuring accurate and efficient request fulfilment processes
• Implementing and maintaining security best practices and ensure compliance with relevant regulations and standards
• Ensuring ServiceNow is correctly maintained to industry standards ensuring supportability and compliance by managing instance version upgrades, patches and hotfixes are applied, together with any plug-ins or integrations
• Managing the roadmap of development for ServiceNow and associated systems by liaising closely with business stakeholders and support partner(s) to ensure business requirements are planned for and met
• Providing support and training to end-users and stakeholders, ensuring effective use of the ServiceNow platform
• Maintaining comprehensive documentation of configurations, customizations, and processes
• You may be required to undertake other duties assigned by your line manager as appropriate

Benefits

• A fully remote and flexible working set up
• 33 days annual leave, inclusive of Bank Holidays
• 4 x annual salary Life Assurance
• Market leading pension scheme through Legal & General
• Enhanced Family Friendly Policies
• Excellent learning, training, and career development opportunities
• 24/7 access to our Employee Assistance Programme
• A diverse and inclusive culture where everyone is respected and valued