Design Program Manager

Summary

Join ServiceNow's Experience Team as an Emerging Talent Intern and contribute to critical work while building your skills and knowledge. You'll partner with a Design Program Manager to evaluate existing programs, collaborate on new initiatives, and gather research data to refine and improve programs. You'll also manage your own 6-week data-driven project focused on enhancing the design operations team's effectiveness. This full-time internship offers competitive pay, benefits, and the opportunity to work remotely or onsite in various locations across the United States.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds, are highly encouraged to apply
• Self-taught, certification/bootcamp, and community college graduates from Design related courses, are highly encouraged to apply
• Ability to commit full-time during program dates
• Position is not eligible for employment-based sponsorship
• Have knowledge or project experience in successfully applying design methods to solving problems and/or project management experience
• A go-getter, ambitious problem solver with a growth mindset
• Comfortable interfacing with various types of people and roles, either in presentation setting, informal stakeholder interviews, or large meetings
• Ready to showcase your work and/or projects in form of portfolio or other formats is required at time of interview

Responsibilities

• Partner closely with a Design Program Manager to evaluate effectiveness and impact of our existing programs and collaborate on future programs and initiatives that will drive impact for our team
• Represent the needs of our team (our internal users) by gathering various research/data points from discovery techniques and measurement strategies around our existing programs and initiatives with the goal to help refine and improve our programs for the coming year
• Create, plan, and manage your own 6-week data driven project around improving effectiveness of the design operations team
• Participate in planning and facilitation of meetings, and training initiatives
• Communicate your findings using tools such as Miro, Microsoft SharePoint, PowerPoint, Excel, and Smartsheet (or bring us suggestions!)

Benefits

• Benefits – health benefits, 401k, etc
• Hourly competitive pay, based on experience
• Location: Open to all locations in the United States (Remote and onsite) Relocation stipend offered, if applicable
• For positions in California (outside of the Bay Area), we offer a base pay of $44-50/hr, plus equity (when applicable), variable/incentive compensation and benefits
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements)
• Compensation is based on the geographic location in which the role is located, and is subject to change based on work location
• For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information