Site Operations Coordinator

Summary

Join COS as the Site Operations Coordinator and plan, brief, and coordinate content updates for COS E-Commerce websites. You will work with the site operation team to ensure site stability, manage incidents, and optimize site speed. Responsibilities include developing weekly site plans, overseeing website layout and content, collaborating on customer journey improvements, delivering performance reports, and aligning with digital marketing. You will also support the E-Commerce Digital Experience Team, partner with IT, and contribute to site optimization projects. This full-time position is based in London and offers a hybrid work arrangement.

Requirements

• Previous E-commerce site management and publishing experience via CMS platforms
• Sales driven and result oriented with a passion for the digital landscape
• Strong analytical mindset with experience in performance reporting and A/B testing
• Excellent planning, organizational and problem solving skills
• Ability to take ownership and effectively manage multiple priortises and projects
• Curious, proactive and eager to learn and identify new ways to drive results
• Familiarity with analytical tools such as Contentsquare, Google Analytics and PowerBI
• Proficient in Microsoft Office

Responsibilities

• Develop and implement weekly site plans based on regional commercial strategies and the digital marketing calendar, manage promotions and sales activations, ensuring the sites mirror our shared goals
• Oversee the layout, visual look, and overall content of the website according the COS brand ID and visual guidelines through content management system (Storyblok)
• Collaborate within your Regional E-Commerce Team to establish a customer journey that drives profitable E-Commerce selling towards the set targets and merchandise goals, ensure product enrichment to masimise selling potential
• Deliver weekly performance reports and use data-driven insights to optimize site experience and conversion rates through A/B testing
• Align with digital marketing channel representatives to secure customer journey relevance from customer-facing channels to site
• Support the E-Commerce Digital Experience Team by delivering briefs that outline customer experience expectations set by COS Global teams
• Partner with IT and development teams to plan, test, and implement new website features, and troubleshoot technical issues
• Contribute to cross-functional projects focused on site optimization, including CRO, SEO, and digital expansion initiatives

Benefits

• 25% staff discount usable on all our H&M Group brands in stores and online
• H&M Incentive Program – HIP
• 25 days holiday
• Annual health checks
• Pension scheme
• Discounts on various activities and financial/lifestyle products via our benefits hub
• Cycle to work scheme
• Discounted gym membership
• Employee assistance via retail trust
• Private health & dental care
• Hybrid working arrangement