Conversica is hiring a
Site Reliability Engineer 2

Summary

The job is for a Site Reliability Engineer at Conversica, working remotely to implement resilient production systems using DevOps tools. The ideal candidate should be technically curious, a strong multi-tasker, and passionate about technology.

Requirements

• BS degree in Computer Science / Engineering or related technical field involving coding or equivalent practical experience
• 3+ years of managing distributed SaaS systems in public and private cloud environments on AWS
• 3+ years of experience in Kubernetes / Docker environment
• 3+ years of experience with Unix / Linux system administration
• 3+ years of practical experience building continuous delivery pipelines
• Familiarity with at least one of the following: Python, Go, PHP, Ruby, Java, C, C++
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems
• A systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
• Highly analytical, detail-oriented, with the ability to work with complex logic to debug & optimize code and automate routine tasks while working under pressure to meet tight deadlines
• Experience with MySQL, AWS Aurora, or other RDBs
• Experience supporting applications according to privacy by design and security by design principles
• Experience with configuration management tools like Terraform, Ansible, or Puppet is required

Responsibilities

• Engage in and improve the life cycle of services—from inception and design, through deployment, operation, and refinement over time
• Engage in and help to continuously improve our team processes including our DevSecOps team working agreement
• Support services before launch through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and deployment review
• Participate in an on-call rotation with a sense of urgency and contribute to the continuous improvement of on-call (reduction in after-hour alerts etc)
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health based on SLA
• Practice sustainable incident response and participate in our blameless postmortem process
• Develop and maintain effective instrumentation of monitoring tools & dashboards
• Help improve and maintain high service up-time using AWS while developing and evangelizing company-wide standards for services
• Build and scale highly available, distributed services with high-quality of service for customers
• Assist in troubleshooting failures and performance issues across all services, while suggesting and applying preventive measures
• Maintain infrastructure owned by the DevSecOps team, EKS clusters, RDS Aurora DB Clusters, etc
• Support Conversica Development teams to allow them to focus on roadmap initiatives

Preferred Qualifications

Experience with full-stack development is preferred

Benefits

• Conversica offers comprehensive health, dental, and vision benefits
• Conversica offers flex time PTO
• Conversica offers a 401k plus company match
• Conversica offers equity
• The base pay for this position ranges from $110,000/year to $145,000/year