Site Reliability Engineer 2

Summary

Join Granicus as a Mid-Level Site Reliability Engineer (SRE 2) and contribute to the reliability, availability, and performance of our services. You will collaborate with software engineers, provide on-call production support, monitor systems, automate processes, manage incidents, and improve system reliability and scalability. This role requires strong analytical and problem-solving skills, excellent communication, and a proactive approach to addressing issues. You will work with cutting-edge technologies and have opportunities for professional growth. The position involves rotational shifts, including weekends, and requires flexibility in working hours. Granicus is a remote-first company with a globally distributed workforce.

Requirements

• Good understanding of Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud)
• Experience with scripting languages such as Python, Bash, or Ruby
• Experience with monitoring and logging tools (e.g., Prometheus, Grafana, Splunk), version control systems (e.g., Git), and CI/CD pipelines
• Strong analytical and problem-solving skills with a proactive approach to identifying and addressing issues
• Excellent verbal and written communication skills, with the ability to work effectively in a team environment
• Eagerness to learn new technologies and improve existing skills. Openness to receiving feedback and applying it to improve performance
• Minimum Four years experience in a SRE, Devops and Production support
• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent practical experience
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Responsibilities

• Provide on-call production support on a shift according to the team on-call roster
• Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. For example, a client may request to correct some data on the database server which cannot be done through the web interface
• Work on SREs backlog items
• Continuously monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability
• Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention
• Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence
• Participate in the design and implementation of system improvements to enhance reliability, scalability, and performance
• Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes
• Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team
• Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth
• Implement and adhere to security best practices to protect our systems and data

Preferred Qualifications

• Relevant certifications such as AWS Certified Solutions Architect, Google Cloud Professional DevOps Engineer, or similar
• Experience: Internships or academic projects involving system administration, cloud services, or software development