Site Reliability Engineer

Summary

Join Deel's Production Sandbox Reliability team as a Junior to Mid-level Site Reliability Engineer, acting as the first line of defense for enterprise customer sandboxes. You will ensure these environments remain stable, up-to-date, and well-monitored. This role involves hands-on infrastructure work and close collaboration with engineering and customer-facing teams. The ideal candidate thrives in high-ownership environments and wants to grow their SRE skills. Deel offers a dynamic, globally distributed team and a chance to make a meaningful impact on the future of work. The company boasts impressive growth and recognition, making it a career accelerator. Deel is committed to inclusivity and offers competitive compensation and benefits.

Requirements

• 1-3 years of experience in SRE, DevOps or Infrastructure Engineering roles
• Experience with Node.js or Go
• Familiarity with AWS cloud services (EKS, S3, RDS)
• Hand-on experience with Kubernetes, including Helm and ArgoCD
• Experience with observability stacks: Datadog, Grafana, Mimir, Loki, Tempo, Zabbix
• Strong verbal and written communication skills – able to interface effectively with both technical and non-technical stakeholders
• Self-starter mindset with an eye for operational excellence and continuous improvement

Responsibilities

• Maintain reliability: Monitor the health of enterprise customer sandbox environments and ensure high availability, uptime, and stability across all services
• Stay up-to-date: Regularly roll out updates to microservices inside each sandbox to ensure alignment with the latest versions
• Alert response & escalation: Triage infrastructure and application alerts, perform initial investigation and escalate incidents to the appropriate engineering teams with clear context
• Improve observability: Enhance metrics, logs and tracing coverage using Datadog and the Grafana stack (Mimir, Loki, Tempo), identifying gaps and driving better alerting practices
• Support incident workflows: Collaborate in post-incident reviews and ensure root cause analysis is followed up with actionable items and improvements by relevant teams
• Communicate proactively: Act as the bridge between internal engineering teams and customer-facing teams, providing timely updates during incidents, maintenance and version upgrades
• Participate in on-call rotation: Provide continuous coverage across APAC, EMEA and LATAM time zones as part of a rotating on-call schedule (follow the sun)

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access