Site Reliability Engineer

Summary

Join NiCE Public Safety, a global leader in providing state-of-the-art solutions for the Public Safety & Justice market, as a Site Reliability Engineer. This hands-on role involves ensuring the reliability, scalability, and maintainability of our cloud platforms. You will be part of a team acting as gatekeepers of production, managing the work backlog and driving reliability improvements. The successful candidate will have significant experience in DevOps, SRE, Cloud Engineering, or Cloud Development. You will lead investigations into outages and performance issues, automate low-value tasks, and provide technical leadership to wider teams. This role offers a flexible hybrid work model (2 days in office, 3 days remote).

Requirements

• Must have 7+ years of experience in Site Reliability Engineering
• Excellent technical, analytical and troubleshooting skills
• Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)
• Significant experience in programming or advanced scripting (Python, PowerShell, C# etc.)
• Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git)
• Strong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)
• Demonstrable experience of supporting live cloud services and platforms
• Expert in developing queries for dashboards and alerting for microservices
• Expertise in developing custom metrics for microservices
• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets
• Production experience with Kubernetes and containerization
• Exposure to commercial cloud providers (Ideally Azure, others considered)
• Efficient, effective, and respectful communication skills both with customers and within internal departments. Including, Good listener, able to identify and validate assumptions
• Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Multi-tasking and time-management to priorities and switch between varied tasks
• Be flexible with working hours when needed to address critical or urgent matters
• Be able to provide on-call services from time to time as needed

Responsibilities

• Act as part of a team of SRE’s that act as the ‘gatekeepers’ of production, and actively manage the work backlog and develop reliability improvements
• Lead investigations into root cause outages, performance, and cost issues
• Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands
• You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support
• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets
• Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor
• Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc
• Developing bicep modules for monitoring infrastructure and deploy it
• Optimize system performance, cost, and security through regular reviews and tuning

Preferred Qualifications

• Exposure to Azure DevOps pipelines is desirable (CI/CD)
• Exposure to test frameworks is desirable (NUnit, Jasmine, Selenium)
• Strong experience in infrastructure as a code, design and implementation strategies

Benefits

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week