Site Support Associate

Summary

Join Wing, a Google company, as a Site Support Associate and contribute to our innovative drone delivery service. Based remotely in the US, you will oversee daily operations at multiple partner sites, manage pick/pack/loading teams, develop standard operating procedures, create staffing schedules, and maintain strong relationships with partners. You will also identify and report operational and technical issues, collaborate with cross-functional teams, and ensure key metrics and customer satisfaction are met. This role requires strong operational experience in a fast-paced environment, excellent communication skills, and the ability to lead and work effectively within teams. The position offers a competitive salary, bonus, equity, and benefits.

Requirements

• 3+ years of experience in operations in a hyper growth and scale-up environment
• Ability to analyze operational data to create and execute on operational efficiencies and workflows
• Ability to multitask and reprioritize tasks to maintain a realistic balance among multiple priorities
• Experience with external relationship building with a Fortune 500 companies and stakeholders
• Demonstrated success leading teams with execution and implementation
• Ability to think, plan and execute on projects in an organized fashion
• Must have excellent written and verbal communication skills
• Ability to work independently and in teams while still maintaining rigorous attention to detail
• Understand, audit, and follow compliance on safety protocols (OSHA/HAZMAT)

Responsibilities

• Oversee the day-to-day operations for select partner sites
• Manage the pick/pack/loading teams for select partner sites
• Develop, audit, and maintain standard operating procedures at each site
• Create and maintain the weekly staffing schedules for select partner sites
• Support and maintain professional relationships with partner store managers
• Identify and report any operational and technical issues at partner sites
• Work closely with cross-functional teams (internal and external) to ensure key metrics and customer satisfaction is being met

Benefits

• $98,000 — $113,000 USD
• Bonus
• Equity
• Benefits