Skip Tracing Associate

Summary

Join First Help Financial (FHF), a rapidly growing company offering auto loans, as an Associate, Skip Tracing. This remote position involves identifying client locations, determining customer status, generating leads for recovery agents, and ensuring compliance with regulations. You will utilize various sources to locate collateral and communicate with recovery agents. The role requires strong analytical skills and independent judgment. FHF offers competitive compensation, including a monthly bonus, and a comprehensive benefits package.

Requirements

• Demonstrates historical career stability
• Banking or collections experience
• Mandatory minimum of 2+ years of recent Skip Tracing experience in auto recovery

Responsibilities

• Identify the best-known address to locate the client’s collateral or customer
• Determine if the customer holds special status such as Bankruptcy, Active-Duty Military, and others
• Generate successful leads and contacts for Recovery Agents by utilizing all available sources
• Communicate frequently with Recovery Agents via phone, email, and recovery systems
• Confirm FHF’s Lien holder status of pursued collateral
• Review and analyze credit applications and in-house documents to help determine location
• Assign or Reassign repossession orders after validating correct address/place of employment or other helpful leads
• Use independent judgment and discretion to ensure compliance with all state and federal codes, regulations, and laws that pertain to the position
• Report on independently identified trends in recovery data to contribute to FHF’s proprietary underwriting model
• Places outbound follow up calls to vendors to verify requirements to recover
• Stay up to date on current state legislation involving impound requirements and notification guidelines
• Comply FHF compliance requests and requirements
• Ensure all information/leads provided are being acknowledged and followed up on
• Ensure confidentiality of the company’s operations, portfolio, customer information, and computer technology
• Some Administrative tasks will be required
• Additional duties as assigned by management

Preferred Qualifications

• Bachelor's degree
• Experience in auto finance field

Benefits

• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• A robust employee recognition and talent development program to enhance your career with us