Remote SMB Coordinator
at B-Stock Solutions

Summary

Join our team as the SMB & Implementations Coordinator and be an active member of our Seller Support team, providing support to existing and new SMB sellers on the B-Stock Supply platform. You will manage the onboarding process for new enterprise sellers, launch new sellers in a deadline-driven environment, and maintain related tools and documentation while providing basic-level reporting.

Requirements

• 1+ years in an operations role within the SaaS space or an e-commerce-related industry
• Ability to meet deadlines, prioritize workloads, maintain strong attention to detail, and work independently in a fast-paced and rapidly changing environment
• Experience working independently and with other teams
• Familiarity with using Salesforce
• Self-motivated, with high energy, an engaging level of enthusiasm, and entrepreneurial in spirit
• Be a team player, reliable, and someone who naturally collaborates with others (at all levels) and doesn’t hesitate to engage other teams to achieve the best results

Responsibilities

• Act as the first point of contact for SMB seller inquiries
• Assist new sellers with signing up to sell on the B-Stock Supply platform
• Handle day-to-day administrative support for any sellers on SMB marketplace
• Audit, update, and maintain information on the back end of the SMB marketplace
• Manage the implementation process for recently signed enterprise clients by gathering key deliverables needed for setup, organizing internal and external calls, developing and following a project plan and successfully launching new sellers onto the B-Stock platform
• Maintain and update implementation processes, forms and documentation for internal teams

Benefits

• Competitive compensation packages including bonuses and options
• Medical, dental, and vision benefits
• Matching 401(K)
• Paid time off
• Telecommuting and remote work options
• Support for continuing education
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks