Pinwheel is hiring a
SMB Customer Success Manager

Summary

The job is for a Customer Success role at Pinwheel, a well-funded startup that provides frictionless account activation solutions for banks. The role involves managing relationships with SMB customers, supporting them in implementing and launching with Pinwheel, growing revenue, collaborating with colleagues, providing feedback to the product team, and delivering superior customer service.

Requirements

• 3+ years in Customer Success/Account Management/Client Solutions at a high-growth startup
• Track record of delivering high-quality outputs and growing customer spend in a high-pressure, fast-paced environment
• Experience providing technical guidance to customers with a proven track record of working with APIs
• Strong presentation skills with attention to detail and organization
• The ability to travel. Expect ~20% of your time will be traveling domestically

Responsibilities

• Own the overall relationship for Tier 2 customers
• Support customers in implementing and launching with Pinwheel
• Expand NRR in your book of business by focusing on growing usage and partnering to uncover additional sales opportunities
• Collaborate with co-workers and the Head of Success to build Account Plans for key customers
• Contribute to department process and documentation
• Provide timely feedback to the Pinwheel product team to ensure internal alignment of customer needs
• Deliver superior, proactive customer success services to Pinwheel customers

Preferred Qualifications

Experience working with Banks and/or Fintechs a plus but not required

Benefits

• Great compensation & equity packages
• Full medical, dental, and vision benefits
• Life & short-term disability insurance
• Unlimited vacation
• Paid parental leave
• 401K for retirement planning
• Mentorship opportunities
• Free Citibike membership
• Pet friendly offices and Zoom spaces