Vantage is hiring a
Lead Customer Success Manager

Summary

Join our customer success team as we onboard another member to work with customers after they've chosen to subscribe to Vantage. You'll provide initial training, be the main representative through email and calls, and represent customer support issues to the organization.

Requirements

• 7+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
• Strong nice-to-have: any cloud infrastructure technical experience
• Ability to manage a wide portfolio of accounts from SMB up to large enterprise corporate accounts
• Strong emotional intelligence and the ability to empathize with customers
• Someone who is plugged in and responsive to customers emails and Slack messages
• A kind person

Responsibilities

• Provide initial training to customers on how to use Vantage
• Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls
• Represent customer support issues and product feature requests to the rest of the organization
• Work with Autopilot customers to understand and educate on financial commitment risk profiles
• Provide our sales team with relevant customer account details to ensure successful renewals

Benefits

• Estimated annual US base salary range: $120,000 - $175,000
• Equity
• 401(k) plan
• Medical benefits
• Dental benefits
• Vision benefits
• Education stipends