Simon Data is hiring a
Senior Customer Success Manager

Summary

The job is for a Senior Customer Success Manager at Simon Data. The role involves leading strategic client engagements, driving technical solutions, and managing renewals and upsells. The position requires 5+ years of experience in consulting, customer success, or client-facing roles, analytical skills, and experience with CRM tools, CDWs, and query languages. The job is remote but candidates must live in Eastern Time. Benefits include 100% coverage of medical premiums for employee and family, flexible PTO, generous maternity and paternity leave, remote work stipends, professional development stipend, and wellness stipends.

Requirements

• 5+ yeast of experience in consulting, customer success, or client facing roles
• Analytical skill set, with experience in Excel or BI platform
• Have used CRM tools (i.e. Salesforce) and Project Management tools (i.e. Taskray)
• Experience with CDWs (Snowflake, Google BigQuery and Redshift are a plus)
• Operate independently / autonomously / minimal supervision
• Strong eye for business, ability to strategically partner with clients
• Strong project management and individual organizational skills
• Results-driven strategic problem solver who is able to thrive in an unstructured and fast-paced environment
• Experience managing enterprise or large SMB customers ranging various adoption of the platform and customer health (10-15 customers)
• Query language experience a plus (e.g. SQL)
• Experience managing technical experience in complex customer environments with strong product command and technical knowledge
• Thoughtful, curious and a problem solver
• Bachelor's degree in Engineering, Mathematics, Economics or other quantitative field

Responsibilities

• Engage with business and marketing leaders to understand their strategy in using our platform and the marketing and data teams to implement that strategy
• Work with Simon Data's customers on data integration and analysis to help drive their retention marketing and customer lifecycle goals
• Lead integration efforts with clients, working closely with our integration engineering team to provision client accounts, get data pipelines configured and ensure the client is setup for success on the Simon platform
• Build client relationships
• Educate customers on new product offerings and drive adoption
• Increase the services and the value that Simon provides our customers
• Negotiate renewals by ensuring platform value is realized to the fullest extent
• Generate referrals through introductions from current happy clients
• Champion processes and product improvements
• Drive and improve our efficiency and effectiveness by developing materials, tools, and processes for efficient and effective integrations with our clients’ systems
• Work closely with technical and product teams to determine the short and long term product roadmap - be the voice of the customer to drive product initiatives
• Develop systems to streamline the engineering support we offer clients post-integration
• Compile training materials to keep clients well ­versed in the nuances of our complex product offerings
• Collaboration and Influence: Work closely with cross-functional teams, including Sales, Customer Success, Product & Engineering, to drive successful outcomes for customers and for TAM

Benefits

• 100% coverage of medical premiums for employee AND family
• Flexible PTO
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development Stipend
• Wellness programs