Remote Social media and Community Assistant

Summary

Join our dynamic team as a Social Media and Community Assistant to manage online presence, foster community engagement, and build strong relationships with our community while maintaining a positive brand image across various digital platforms.

Requirements

• Excellent written and verbal communication skills in both Spanish and English
• Proficiency in major social media platforms (Instagram, Facebook, X, TikTok, YouTube, LinkedIn) and Discord
• Experience in community management and crisis handling
• Strong organizational skills and proficiency in Google tools (Docs, Sheets, etc.)
• Ability to work in a fast-paced environment and handle multiple tasks
• Proactive idea generation and problem-solving skills
• Empathy and professionalism in handling delicate situations

Responsibilities

• Encourage participation and maintain a positive environment on social media and Discord
• Leverage content to foster engagement, manage automated responses, and effectively address user inquiries, ensuring a positive experience and building strong relationships within the community
• Assist in planning and executing online events and community activities
• Monitor performance metrics and generate insights to improve strategies
• Monitor brand mentions and proactively manage negative feedback
• Work with various teams to align strategies and convey user feedback

Preferred Qualifications

Preferably based in Latin America