Senior Manager, Social Media

Summary

Join Hims & Hers Health, Inc. as a Sr Manager of Social Media to help manage social media engagement across various platforms, build brand presence, and foster meaningful conversations with customers.

Requirements

• 5-7 years marketing experience, preferably in social media, community management, or external communications
• Bachelor’s or Master’s degree in Marketing, Business, or related field, or equivalent work experience
• Experience building and sharing brand messaging
• Familiarity with social media platforms (Instagram, Facebook, Twitter, Reddit, YouTube, TikTok, etc.) and their community guidelines
• Detail-oriented and exceptionally organized. Able to multitask, prioritize, and manage multiple projects in a fast-paced, ambiguous environment
• Strong written and verbal communication skills with a keen eye for detail and tone
• Strong interpersonal skills and the ability to build rapport with diverse audiences
• A proactive approach to problem-solving and conflict resolution, including experience driving solutions for cross-team projects
• Ability to analyze data and metrics to drive insights and improve engagement strategies
• Passion for brand building and a commitment to fostering a positive online community

Responsibilities

• Build and maintain a brand presence in the comment sections of various social media platforms
• Recruit, train, and mentor the social media moderator team
• Delegate tasks, monitor performance, and provide feedback in an effort to engage with our audience by fostering meaningful conversations and encouraging customer interaction on various social media channels
• Develop an escalations plan to flag potential issues or concerns to the Communications and Content leads, ensuring timely resolutions and alignment with brand messaging
• Guide the team on the best methods for engaging with social media audiences in a brand-first approach
• Identify and act on opportunities to enhance customer relationships and improve overall engagement through proactive outreach and thoughtful responses
• Stay on top of the trends and best practices in social media moderation
• Work closely with Marketing, Product, and other teams to communicate customer feedback, results, and pain points

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats