Airalo is hiring a
Social Media & Community Manager in Argentina, Colombia

Summary

The job is for a Full-time, Remote-first Social Media & Community Manager at Airalo, responsible for developing and executing an effective social media strategy tailored to the LATAM market. The role involves creating engaging content, managing community engagement, planning and executing paid campaigns, monitoring analytics, handling crises, and staying updated with industry trends.

Requirements

• Bachelor’s degree with a strong similar professional background & 3+ years experience in a similar capacity
• Extensive experience in brand management, content, social media, and customer and market insight in LATAM with an in-depth understanding of the social and digital space
• Familiar with HootSuite or other social media publishing tools
• Excellent knowledge of Facebook, Twitter, LinkedIn, Instagram, Snapchat, TikTok, and YouTube, and as of social media best practices, and regional, and global trends
• Fluency in English, with impeccable verbal and written communication skills
• Experience with executing and implementing channel and audience research
• Superior internal & external communication & cross-functional stakeholder management skills
• Enjoying and excelling at handling multiple projects simultaneously in a matrix & complex environment
• Good time management with an eye for perfection & a strong operational background

Responsibilities

• Develop and execute an effective social media strategy tailored to the LATAM market to increase brand awareness, engagement, and lead generation
• Create compelling and shareable social media content, including text, images, videos, and infographics, that aligns with Airalo's brand voice and values
• Monitor and actively engage with the Airalo community on social media platforms, respond to comments, questions, and feedback promptly, and build positive relationships with followers
• Plan and execute paid social media campaigns to reach and convert the target audience, utilizing ad platforms such as Facebook Ads, Instagram Ads, and others
• Monitor social media metrics, track KPIs, and generate regular reports to measure the effectiveness of social media efforts. Utilize insights to make data-driven improvements
• Handle potential social media crises effectively, maintain a positive brand image, and address customer concerns professionally. Ensure compliance with local laws (e.g., copyright and data protection)
• Stay current with industry trends, social media best practices, and emerging platforms to suggest new ideas and strategies to maintain Airalo's competitive edge

Preferred Qualifications

• Prior experience in the tech, travel, or telecommunications industry
• Certificates and courses in digital marketing and research methods

Benefits

• Health Insurance
• Work-from-anywhere stipend
• Annual wellness & learning credits
• Annual all-expenses-paid company retreat in a gorgeous destination & other benefits