Remote Social Media Customer Engagement Specialist

Summary

Join our team as a Customer Service Agent - Phone and Email - Work From Home. We are looking for a passionate and detail-oriented Social Media Manager to manage our brand’s online interactions and provide excellent customer service.

Requirements

• Experience handling social media interactions, particularly in customer support or engagement
• Strong communication skills with the ability to respond professionally and empathetically to customer queries
• Familiarity with major social media platforms (Instagram, Facebook, Twitter, LinkedIn)
• Ability to work independently, manage time effectively, and prioritize tasks
• Basic problem-solving skills and the ability to provide solutions in a customer-focused manner
• Proactive and self-motivated, with attention to detail

Responsibilities

• Monitor and respond to customer inquiries, comments, and messages across all social media channels (Facebook, Instagram, Twitter, etc.) in a timely and professional manner
• Address product or service-related questions, complaints, and feedback
• Escalate customer queries or issues to the appropriate team when necessary, ensuring timely follow-up
• Keep records of customer interactions and feedback to help identify trends and areas of improvement
• Collaborate with the marketing and customer support teams to provide seamless communication and consistent brand messaging
• Stay updated on the latest platform features and best practices to improve engagement and customer satisfaction
• Assist in posting content or updates as needed, ensuring consistency in tone and messaging across all platforms

Preferred Qualifications

• Experience using social media management tools
• Knowledge of customer service principles and practices
• Basic understanding of social media marketing