Remote Social Media Specialist

Summary

The job involves managing social media interactions, engaging with the audience, collaborating with teams, tracking engagement, and handling live chats. The candidate should have fluent English knowledge at level C2, 1+ years of experience in social media moderation or a related role, exceptional written communication skills, strong interpersonal skills, high-speed internet connection, and availability during the New York time zone schedule.

Requirements

• Must have fluent knowledge of English at level C2
• Experience: 1+ years of experience in social media moderation or a related role
• In-depth knowledge of Facebook and Instagram platforms, their functionalities, and best practices
• Exceptional written communication skills, including writing, editing, and proofreading to maintain a consistent and positive brand voice
• Strong interpersonal skills for engaging and building relationships with the online community
• High-speed internet connection
• Availability: Must be available to work on the New York time zone schedule (9 am - 6 pm New York Time)
• Exceptional problem-solving skills and attention to detail

Responsibilities

• Promptly and professionally monitor and respond to direct messages (DMs) and comments on Facebook and Instagram
• Actively engage with our audience by answering questions, providing information, and resolving issues
• Collaborate with the sales and support teams to escalate and address more complex issues
• Maintain a consistent and positive brand voice in all interactions
• Track and report on social media engagement and feedback to inform and improve our strategies
• Identify and flag inappropriate or harmful content for review
• Assist the customer support team in handling live chats as needed

Benefits

• Competitive salary
• Opportunity to work in a dynamic and growing company
• Remote work with a flexible schedule