Remote Social Media Specialist

Summary

The job is for a Remote Social Media Specialist with Customer Service experience who will monitor and respond to social media interactions, collaborate with teams, maintain a consistent brand voice, track engagement, and assist in handling live chats. The candidate must have fluent English knowledge at level C2, 1+ years of experience in social media moderation or a related role, exceptional written communication skills, strong interpersonal skills, high-speed internet connection, and availability during the New York time zone schedule.

Requirements

• Fluent knowledge of English at level C2
• 1+ years of experience in social media moderation or a related role
• In-depth knowledge of Facebook and Instagram platforms, their functionalities, and best practices
• Exceptional written communication skills
• Strong interpersonal skills
• High-speed internet connection
• Availability: Must be available to work on the New York time zone schedule (9 am - 6 pm New York Time)
• Exceptional problem-solving skills and attention to detail

Responsibilities

• Promptly and professionally monitor and respond to direct messages (DMs) and comments on Facebook and Instagram
• Actively engage with our audience by answering questions, providing information, and resolving issues
• Collaborate with the sales and support teams to escalate and address more complex issues
• Maintain a consistent and positive brand voice in all interactions
• Track and report on social media engagement and feedback to inform and improve our strategies
• Identify and flag inappropriate or harmful content for review
• Assist the customer support team in handling live chats as needed

Benefits

• Competitive salary
• Opportunity to work in a dynamic and growing company
• Remote work with a flexible schedule