Social Media Manager

Summary

Join our amazing team and become a Social Media Manager, crafting a better future by engaging, building, and proactively managing a positive social media community across organic and paid experiences.

Requirements

• A minimum of 5-7+ years experience in an enterprise social media environment
• A track record of successful social media campaigns
• Excellence in producing engaging and creative social media content, planning, strategy and collaboration
• Expert knowledge of best practices and cultural trends for Instagram, TikTok, YouTube, Facebook, X (Twitter), etc
• Experience using Sprinklr
• Strong knowledge of social media analytics and reporting to demonstrate results

Responsibilities

• Create and drive campaign strategies to increase social engagement and sentiment with a global audience of business decision makers and creators
• Demonstrate exceptional collaboration and communication skills as you partner with Product Marketing, Brand, Integrated Marketing and other functions
• Manage the cadence of digital communications across multiple social media channels with a focused approach using data and insights to inform your efforts
• Develop a social media calendar across social media and blog
• Engage and respond on social media, partnering internally to develop content as needed with Customer Support and Product teams
• Partner with the paid media team to execute campaigns as needed and in a timely fashion; working with the design team to develop creative, traffic assets, and measure results
• Manage several agency partners to develop bespoke creative aligned to brands, draft briefs for paid media campaigns, and provide on-going feedback
• Stay up to date on latest social trends and tools and implement them for social campaigns delivery
• Analyze, track, and measure performance against KPI’s and report on monthly social campaigns

Benefits

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Offers a comprehensive benefits package effective Day 1. Options include health, vision, & dental insurance, FSAs, discounts on pet insurance, PTO, paid holidays, and more
• Works remotely