Social Media Moderator

Summary

Join Hims & Hers Health, Inc. as a detail-oriented Social Media Moderator! You will moderate and respond to comments and messages across our social media channels, engaging with customers and building relationships. This hourly role requires 1-3 years of experience in social media moderation or customer service and strong communication skills. You will analyze engagement metrics, collaborate with other teams, and develop community engagement strategies. Weekend and/or night shifts may be required. Hims & Hers offers competitive benefits, including unlimited PTO, comprehensive health benefits, and an employee stock purchase program.

Requirements

• 1-3 years experience in social media moderation, community management, or customer service, preferably in a fast-paced environment
• Familiarity with social media platforms (Instagram, Facebook, Twitter, TikTok, etc.) and their community guidelines
• Strong written and verbal communication skills with a keen eye for detail and tone
• Strong interpersonal skills and the ability to build rapport with diverse audiences
• A proactive approach to problem-solving and conflict resolution
• Ability to analyze data and metrics to drive insights and improve engagement strategies
• Passion for brand building and a commitment to fostering a positive online community

Responsibilities

• Monitor and moderate all incoming comments and messages on our social media platforms, ensuring timely and appropriate responses
• Identify and act on opportunities to enhance customer relationships and improve overall engagement through proactive outreach and thoughtful responses
• Engage with our audience by fostering meaningful conversations and encouraging customer interaction on various social media channels
• Flag potential issues or concerns to the Communications and Content leads to ensure timely resolution and alignment with brand messaging
• Collaborate with the Marketing and Customer Support teams to address customer inquiries, feedback, and concerns effectively
• Analyze engagement metrics and feedback to inform content strategies and identify trends that can enhance customer experience
• Stay up-to-date with industry trends, platform changes, and best practices in social media moderation and community engagement
• Develop and implement community engagement strategies that promote a positive brand image and strengthen customer loyalty
• Prepare reports on social media interactions and provide insights on customer sentiment and engagement levels
• Advocate for our community by relaying customer feedback to relevant teams to help shape product offerings and marketing strategies
• Create and maintain a content calendar for social media responses to ensure consistency and alignment with brand messaging

Preferred Qualifications

Experience with Sprout Social is a plus

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats