Community Moderator

Summary

Join Outliant's Willow venture, a telemedicine weight loss company, as a Content Moderator! You will play a vital role in maintaining positive and brand-safe online communities. Responsibilities include moderating social media comments, responding to inquiries, and managing a patient Facebook group. You will collaborate with marketing and patient services teams to ensure a supportive environment. This junior-mid level role requires experience in content moderation and excellent communication skills. We offer a remote work environment with benefits including unlimited PTO, bonuses, and employee engagement activities.

Requirements

• Bachelor’s degree in Communications, Marketing, Psychology, or a related field (or relevant experience)
• 1–2 years of experience in content moderation, social media management, or community management
• Familiarity with major social media platforms (Facebook, Instagram, etc.) and their moderation tools
• Excellent written communication skills, with the ability to convey empathy, clarity, and professionalism in responses
• Ability to handle sensitive topics like healthcare and weight management
• Detail-oriented, with strong judgment skills to identify potentially risky or harmful content
• Empathetic and patient-focused, with a genuine desire to help people feel supported and informed
• Organized and able to manage multiple channels and tasks in a fast-paced, remote environment
• Comfortable collaborating with cross-functional teams and taking feedback to refine processes

Responsibilities

• Review and moderate comments on advertisements across social media platforms (e.g., Facebook, Instagram)
• Respond to questions promptly, ensuring that all information shared is accurate, and brand-compliant
• Identify and remove any inappropriate, offensive, or false content, ensuring our brand’s reputation remains intact
• Moderate a private Facebook Group for Willow patients, encouraging respectful, positive, and productive conversations
• Answer or address patient questions about Willow’s services in a timely, accurate manner
• Identify and escalate urgent or sensitive concerns to the appropriate internal teams (e.g., Patient Services, Operations)
• Foster a sense of community and support by initiating discussions, sharing relevant updates, and recognizing patient successes
• Ensure all moderated content aligns with Willow’s brand guidelines, tone of voice, and messaging
• Collaborate with the Marketing and Patient Services teams to address feedback or issues that require official responses
• Track recurring questions, comments, or concerns to help Willow improve our FAQs, social media guidelines, and other resources
• Provide insights and recommendations to refine community engagement strategies and moderation processes

Preferred Qualifications

Basic understanding of telemedicine, healthcare, or weight loss treatments is a plus (training provided)

Benefits

• Unlimited PTO
• Pro-rated 13th-month bonus in select regions
• Non-working holidays per country of residence
• Salary increases and performance-based bonuses
• Fun and casual work environment
• Employee engagement activities and virtual gatherings