Software And Services Solutions Engineer, CRM

Summary

Join Unbounce, a leading landing page and CRM platform, as a Software & Services Solutions Engineer! This full-time, remote position (US or Canada) blends project management, consulting, and technical expertise. You will facilitate professional services for clients, manage projects from start to finish, and provide technical support. The role involves client meetings, code development, testing, and collaboration with internal teams. You'll be a technical leader, mentoring stakeholders and acting as a liaison between departments. This exciting opportunity allows you to shape product strategy and work with powerful tools that simplify marketing and sales collaboration.

Requirements

• Possess a BA/BS in Engineering/IT related discipline and/or 1-2 years related experience
• Proven ability to read, write, troubleshoot and debug code proficiently
• Have knowledge of Web application development (Java and/or JavaScript) along with experience in working with API technologies: Java, Javascript, XML and JSON
• Familiar with AWS Lambda
• Flexible in picking up custom projects outside of comfort zone
• 5+ years in a customer facing role
• Advanced Microsoft Excel skills / VBA
• Solid understanding of website/internet technologies and ability to debug using browser tools
• Self-starter and exceptional communicator who is comfortable working independently
• Understanding of key online marketing strategies and concepts, best practices
• Detailed, organized and has a sense of ownership
• Able to multi-task and perform effectively under pressure
• Knowledge and experience working in SaaS or cloud application companies within the CRM ecosystem
• Excellent written and verbal communication skills

Responsibilities

• Support pre-sales scoping and act as a technical mentor for clients in transferring solution critical knowledge
• Prepare Statements of Work (SOW) and deliver to clients within SLA guidelines
• Project Manage all PS projects from “kickoff call” to UAT (user acceptance testing) and signoff
• Lead the implementation efforts for multiple projects in various phases of implementation
• Meet directly with client's business users to communicate functionality of the software, and walk through the integration within in their end-system
• Work with client’s technical team to facilitate the integration, communicate technical objectives and provide custom solutions
• Work within overall project plan and schedule
• Provide feedback to customers and create structured documentation
• Advise client on configuration and implementation options based on industry best practices
• Participate in customization design sessions with the client and project team
• Ensure that all implementation methodology deliverables are complete and on-time
• Generate timely project status, time, and expense reports as requested by management
• Provide customer support in local time zone and contribute to customer self-service tools

Preferred Qualifications

• Experience working with CMSs (Drupal, Adobe, Optimizely etc) or MAS (Eloqua, Marketo) is a plus
• Knowledge of Ruby, C#, Node.js
• Front end development - CSS, HTML
• Understands Agile PM methodology
• Knowledge of security and authentication protocols such as SAML 2.0, Active Directory, OAuth, SSO, and third party providers such as Okta, Ping Identity, etc.. a plus

Benefits

• ���� Compensation range
• For US applicants: $73,526 - $110,290
• For Canadian applicants: $67,998 - $88,319
• ���� Flexibility and Time Off
• Flexible Time Off Policy - We encourage a minimum of 4 weeks per year!
• Remote First Team
• Flexible Hours
• Work From Anywhere Program
• ���� Health and Wellness
• Health Insurance
• Employee Assistance Program (EAP)
• Quarterly Company Wide Recharge Days
• End of Year Company Wide Holiday Closure
• Maternity & Parental Leave Program
• $2000 Lifestyle Spending Account (LSA)
• ����Growth & Future
• RRSP, 401(K), WWK Pension Personal Contributions
• *Not employer matched
• Volunteer Day
• Team Building Budget
• Referral Program ($1000)
• Annual Bonus Program
• Anniversary Milestone LSA Top Up
• Birthday Day Off
• Professional Development Budget