Software Asset Management Specialist

Summary

Join NBCUniversal as a Vendor Operations Software Asset Management (SAM) Specialist and play a critical role in ensuring effective software license management, compliance, and vendor relationships. Collaborate with internal and external teams to maintain accurate software asset records, track software usage, and ensure compliance with licensing agreements. Analyze software data, create reports, and implement best practices for software asset management. The ideal candidate will possess extensive SAM experience, strong analytical skills, and collaborative abilities, along with knowledge of the Eracent Lifecycle Management tool. This fully remote position offers a competitive salary and comprehensive benefits package.

Requirements

• Proficient knowledge and use of the Eracent Lifecycle management tool
• Bachelor’s degree in information technology, Business Administration, or a related field
• 8+ years of experience in software asset management
• Expert knowledge of software licensing terms and conditions and the application of those terms to a software’s footprint and usage within a company’s physical and virtual IT environment
• Excellent analytical skills with the ability to succinctly and impactfully share the findings with a varied stakeholder base including IT, Sourcing and Finance senior management
• Strong communication and interpersonal skills
• Excellent customer service skills

Responsibilities

• Analyze the company’s software asset data and create reports that help drive compliance to usage rights, cost savings, cost avoidance and harvesting strategies
• Execute reconciliation by comparing license entitlements with discovered software installations to determine effective license position for in-scope vendors
• Analyze software usage reports and recommend remediation plans for underutilized or overutilized non-compliant positions
• Implement best practice SAM processes including development of shared sites, documentation, etc
• Develop and implement industry best practices for the strategies around acquisition, deployment, and retirement of software assets by recommending and creating policies, processes, and procedures to support end-to-end software assets lifecycle management
• Maintain an up-to-date inventory of all software assets used within the organization, and track licenses, versions, and installations for each software application
• Provide specialized knowledge of key software vendors such as Microsoft, Oracle, SAP, Adobe and VMWare and other high value/strategic software vendors within Company
• Ensure accurate and up-to-date documentation of software licenses and maintenance agreements
• Conduct regular self-audits to validate software deployments and reconcile license entitlements
• Develop & Maintain Software Management Product and Capability roadmaps
• Provide company with continuous improvement recommendations for either Eracent's or Company's software asset management processes
• Provide all necessary analysis, reporting and documentation, as needed, in support of Company's negotiations with software vendors
• Provide all necessary analysis, reporting and documentation, as needed, in support of Company's true-up and inventory validation for annual license or support renewals
• Create and maintain policies, processes where needed to support end-to-end software assets lifecycle
• Provide remediation recommendations to correct non-compliant positions
• Prepare for and address routine audits and questions from software vendors and internal stakeholders related to usage of software
• Provide ad hoc Compliance Reporting, as directed by Company, on the portfolio position of certain software within Company that, at a minimum, identifies its status, usage and compliance (for example over-deployment or under-deployment of the software)
• Analyze software usage patterns and recommend cost-effective license models
• Provide recommendations for software optimization and harvesting opportunities and contribute to Company's cost savings and cost avoidance objectives though these recommendations
• Develop dashboards that provide ongoing Compliance Reporting on core software vendors such as Microsoft, Adobe, and others as directed by the company
• Provide, in accordance with Company's timeline, all necessary analysis, reporting and documentation in support of Company's response to software audits

Preferred Qualifications

• Relevant certifications (e.g., CSAM, ITIL) are a plus
• Experience in large global environments spanning multiple time-zones
• Ability to handle multiple priorities and work under deadline
• Ability to multi-task and to work both independently and as part of a team in a fast-paced environment with minimal supervision
• Excellent report drafting, problem solving, and communications skills

Benefits

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks
• Salary range: $100,000 - $130,000 (bonus eligible)