Software Engineer

Summary

Join Blueprint, a fast-growing, venture-backed company revolutionizing mental health care with AI-powered tools for therapists. As a Software Engineer, you will play a crucial role in supporting our customers, diagnosing and troubleshooting issues within our platform. You will work with our JavaScript/TypeScript stack, collaborating with customer support and engineering teams to resolve problems, implement diagnostic tools, and improve engineering processes. This remote-first position offers ample opportunities for professional development and the chance to make a meaningful impact on mental health care. We offer competitive salaries, equity, and a comprehensive benefits package.

Requirements

• Front end, backend, and relational database skills
• Strong communication skills and ability to collaborate with customer support specialists and other members of the Engineering team
• Comfortable working in an early-stage, venture-backed startup, where things move quickly
• Curious and hungry to do a wide variety of technical work: tracking down errors, investigating and solving data problems, tracing through code paths to find and fix problems, understanding the root cause of issues and proposing holistic solutions
• Web application development experience
• Comfort using APIs (HTTP + JSON)
• Comfort with relational databases (we use PostgreSQL)
• Comfort with JavaScript or TypeScript
• Familiarity with cloud platforms (we use Amazon Web Services)
• Excellent critical thinking and problem-solving skills

Responsibilities

• Work in our JavaScript/TypeScript stack (React, React Native, Express, NestJS) running in Amazon Web Services
• Diagnose and troubleshoot customer support issues by examing logs, database tables, application code, and integrations between our platform and customer systems
• Fix bugs, resolve issues, and make enhancements to improve troubleshooting
• Collaborate with customer support specialists to become an expert in how to use our platform and learn how it works "under the hood"
• Implement diagnostic and repair tools for internal users
• Pair program with other Engineering team members as needed
• Collaborate with other Engineering team members to improve engineering processes and tools

Preferred Qualifications

Experience or motivated curiosity in using large language models (LLMs) and other generative artificial intelligence tools

Benefits

• Competitive salary and equity
• 100% remote – no office, no commuting
• Health, dental, and vision insurance (Blueprint covers 75% of the premium for you and all dependents)
• Paid Maternal/Paternal leave
• Semi-annual team gatherings (in Chicago!)
• Unlimited PTO
• Opportunities to grow with the company and shape our product