Software Engineer

Summary

Join NICE, a global leader in software solutions, and become a Software Engineer specializing in Salesforce.com platform maintenance and enhancement. You will design and build visualforce pages, complex triggers, and custom objects, working closely with sales, marketing, service, and operations teams. Responsibilities include creating applications interfacing with Salesforce, evaluating processes for Salesforce enhancements, identifying automation opportunities, and managing daily support and maintenance. You will collaborate with project managers, clients, and other developers, ensuring effective project strategies and communication. The role demands strong analytical and problem-solving skills, excellent communication, and teamwork abilities. NICE offers a flexible hybrid work model (NICE-FLEX) with 2 days in the office and 3 days remote.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 5+ years of experience in software development
• Proficient in Java (Spring Boot, Hibernate) and .NET frameworks (C#, ASP.NET Core)
• Solid understanding of scripting languages such as Python, JavaScript, Bash, or PowerShell
• Experience working with RESTful APIs, web services, and databases (SQL Server, MySQL, or Oracle)
• Familiarity with version control tools like Git
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities

Responsibilities

• Create applications to interface with Salesforce and Salesforce.com
• Evaluate existing processes and determine potential Salesforce-enabled enhancements
• Identify opportunities for automation in Salesforce
• Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving requirements
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet corporate and department goals successfully
• Collaborate with various internal departments, including marketing, product development and operations, to ensure Salesforce environment supports internal needs relating to functionality and performance
• Follow the company Code of Ethics and inContact policies and procedures at all times
• Communicate in an effective and professional way with customers in and outside of inContact

Preferred Qualifications

• Experience with cloud platforms (AWS, Azure, GCP)
• Exposure to CI/CD pipelines and DevOps practices
• Knowledge of containerization (Docker, Kubernetes)
• Familiarity with Agile/Scrum methodologies

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week